Mural incident

Some icons will not appear when added to a mural

Minor Resolved View vendor source →

Mural experienced a minor incident on October 13, 2023 affecting Canvas, lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 10:56 AM UTC
Resolved
Oct 13, 2023, 11:16 PM UTC
Duration
12h 19m
Detected by Pingoru
Oct 13, 2023, 10:56 AM UTC

Affected components

Canvas

Update timeline

  1. investigating Oct 13, 2023, 10:56 AM UTC

    When some icons are added to a mural, they appear transparent and will not display. This does not apply to all icons in the library. We are investigating and will restore regular service as soon as possible.

  2. identified Oct 13, 2023, 11:59 AM UTC

    We've applied a temporary fix for the problem and icons are now working again.

  3. identified Oct 13, 2023, 01:12 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 13, 2023, 01:13 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 13, 2023, 11:16 PM UTC

    This incident has been resolved.