Mural incident

Users are unable to sign In to Mural

Critical Resolved View vendor source →

Mural experienced a critical incident on December 4, 2023 affecting Authentication, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 11:34 PM UTC
Resolved
Dec 05, 2023, 12:21 AM UTC
Duration
46m
Detected by Pingoru
Dec 04, 2023, 11:34 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Dec 04, 2023, 11:34 PM UTC

    Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

  2. monitoring Dec 04, 2023, 11:42 PM UTC

    User are able to log in to Mural and full service has been restored. We are currently monitoring system stability and will update this message as soon as additional details become available.

  3. resolved Dec 05, 2023, 12:21 AM UTC

    Full service has been restored and this incident is now resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.