Mural incident
Users are unable to consistently sign In to Mural
Mural experienced a critical incident on January 24, 2024 affecting Authentication, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2024, 10:09 PM UTC
Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load. We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info: status.mural.co/
- monitoring Jan 24, 2024, 10:35 PM UTC
We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed. We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored. Please check our status page for the most up-to-date info: status.mural.co/
- resolved Jan 24, 2024, 11:35 PM UTC
The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.