Mural incident

Users are unable to sign In to Mural

Critical Resolved View vendor source →

Mural experienced a critical incident on February 2, 2024 affecting Authentication and Mural Database and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 02:27 PM UTC
Resolved
Feb 02, 2024, 03:30 PM UTC
Duration
1h 2m
Detected by Pingoru
Feb 02, 2024, 02:27 PM UTC

Affected components

AuthenticationMural DatabaseRealtime collaboration

Update timeline

  1. investigating Feb 02, 2024, 02:27 PM UTC

    Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

  2. monitoring Feb 02, 2024, 02:34 PM UTC

    We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.

  3. resolved Feb 02, 2024, 03:30 PM UTC

    This incident has been resolved.