Mural incident
Mural's AI clustering service is momentarily non-functional (Enterprise)
Mural experienced a minor incident on September 16, 2024 affecting Realtime collaboration, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2024, 02:40 PM UTC
Mural's AI clustering service is currently unavailable as we've discovered the one of our internal services is not running. This only affects our Enterprise customers, as it's a feature only available with that plan. We are working to apply a fix as soon as possible. We'll provide an update as soon as there's more information available.
- monitoring Sep 16, 2024, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 16, 2024, 04:38 PM UTC
We are continuing to monitor for further issues.
- monitoring Sep 16, 2024, 06:10 PM UTC
The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.
- monitoring Sep 16, 2024, 07:13 PM UTC
The temporary fix we implemented for Mural's AI clustering service remains stable, however some functions are performing slower than intended. Our engineers have identified additional enhancements that will restore full service and performance, and we'll update this message as the work progresses. We appreciate your patience.
- resolved Sep 16, 2024, 08:11 PM UTC
The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.