Mural experienced a critical incident on January 30, 2025 affecting Notifications, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2025, 09:27 AM UTC
We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co
- identified Jan 30, 2025, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 30, 2025, 10:04 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 30, 2025, 12:12 PM UTC
Our team is continuing to work on a resolution for the ongoing email notification issue. We will post further updates shortly. In the meanwhile, please refer to our status page here for further live updates: http://status.mural.co/
- monitoring Jan 30, 2025, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 01:53 PM UTC
The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected. We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.