Mural Outage History

Started Aug 04, 2026, 09:01 PM UTC· resolved Aug 04, 2026, 09:37 PM UTC

1. identified Aug 04, 2026, 09:01 PM UTC

   Some customers who access Mural using SAML SSO are unable to login due to an Authentication Error. Our team is working on a fix and this will be implemented as quickly as possible. We’ll provide an update as soon as we know more and at least by 10pm UTC. Please check our status page for the most up-to-date info: status.mural.co

2. monitoring Aug 04, 2026, 09:25 PM UTC

   Update 1 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We're currently monitoring the issue to ensure the fix worked for all users experiencing the issue. Please check our status page for the most up-to-date info: status.mural.co

3. resolved Aug 04, 2026, 09:37 PM UTC

   Update 2 - The fix to the SSO SAML login issue that caused an Authentication Error has been implemented. We now believe the issue is resolved but will continue to monitor throughout the day. Please check our status page for the most up-to-date info: status.mural.co

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Started Apr 17, 2026, 04:13 PM UTC· resolved Apr 17, 2026, 07:16 PM UTC

1. identified Apr 17, 2026, 04:13 PM UTC

   We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

2. monitoring Apr 17, 2026, 06:36 PM UTC

   Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

3. resolved Apr 17, 2026, 07:16 PM UTC

   The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

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Started Mar 26, 2026, 01:24 PM UTC· resolved Mar 26, 2026, 02:24 PM UTC

1. investigating Mar 26, 2026, 01:24 PM UTC

   Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

2. monitoring Mar 26, 2026, 01:58 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 26, 2026, 02:24 PM UTC

   The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

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Started Nov 25, 2025, 10:04 AM UTC· resolved Nov 25, 2025, 12:05 PM UTC

1. investigating Nov 25, 2025, 10:04 AM UTC

   Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

2. monitoring Nov 25, 2025, 11:14 AM UTC

   Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

3. resolved Nov 25, 2025, 12:05 PM UTC

   Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

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Started Oct 29, 2025, 04:13 PM UTC· resolved Oct 29, 2025, 11:28 PM UTC

1. investigating Oct 29, 2025, 04:13 PM UTC

   Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

2. identified Oct 29, 2025, 04:32 PM UTC

   Our upstream hosting provider, Microsoft Azure, is currently experiencing access issues which is affecting Mural. We are following this issue closely with our provider and will restore access to Mural as soon as possible.

3. identified Oct 29, 2025, 05:29 PM UTC

   Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 18:15 UTC at the latest.

4. identified Oct 29, 2025, 06:13 PM UTC

   Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 19:15 UTC at the latest.

5. identified Oct 29, 2025, 06:55 PM UTC

   Mural's incident response team continues to monitor the issue and aims to restore service as quickly as possible. We'll provide an update as soon as there's more information available, or by 20:15 UTC at the latest.

6. identified Oct 29, 2025, 08:15 PM UTC

   We're continuing to work on resolving this issue as quickly as possible. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

7. monitoring Oct 29, 2025, 08:46 PM UTC

   Our service is starting to come back online and users in many regions will be able to access their murals again. This service may remain intermittent over the next couple of hours and we're continuing to monitor the status closely with our upstream provider.

8. monitoring Oct 29, 2025, 09:19 PM UTC

   Full service has been restored and users are able to log in and make use of their murals again. We're keeping this incident in a 'monitoring' status until our upstream provider closes their incident, in case there are any further configuration changes we need to react to. We expect to pass this incident to a 'resolved' status at 23:20 UTC.

9. resolved Oct 29, 2025, 11:28 PM UTC

   The issue with our upstream provider has been closed, and we've observed stable uptime with our system for the past few hours. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

10. postmortem Nov 04, 2025, 01:19 PM UTC

    **Date:** October 29, 2025 **Impact Duration:** 15:55 – 21:20 UTC **Status:** Resolved **Root Cause:** Outage with our cloud hosting provider ### **Overview** On **October 29, 2025**, Mural experienced a major service disruption that prevented users from signing in or accessing their murals. The issue was caused by a widespread outage with our primary cloud hosting provider. While the outage was external to Mural, it significantly impacted our ability to serve requests and maintain normal operations for several hours. ### **Timeline of Events \(UTC\)** * **15:55** — We detected that some users were unable to sign in to Mural. Mural’s incident response team began investigating immediately * **16:13** — The incident notification was posted to Mural’s status page at [status.mural.co](http://status.mural.co) * **16:17** — We identified the root cause as an outage in Microsoft Azure’s infrastructure affecting application access * **16:32 – 20:46** — We continued working with Microsoft Azure and monitored for recovery while keeping users informed via our status page * **20:46** — Partial recovery began; some regions regained access * **21:19** — Full service restoration confirmed * **23:20** — Incident marked as **resolved** after stable monitoring and confirmation from our upstream provider ### **Root Cause** The outage originated from an **Azure Front Door incident** that disrupted network resources across several regions. This affected authentication and access for users attempting to sign in to Mural. Our systems rely on Azure for critical infrastructure, meaning our service availability was directly impacted by the Azure outage. ### **Resolution** We attempted several workarounds during the Azure outage, however these proved unsuccessful as the core issue required Azure Front Door accessibility. As Azure recovered, we were able to reconfigure our systems to bring Mural services back online. We closely monitored all internal systems and user traffic to ensure full stability before marking the incident as ‘in monitoring’. Once normal operation was confirmed across all regions for a period of 2 hours, we closed the incident. ### **What We’re Doing Next** Although this incident was triggered by an external provider, we are taking several steps to reduce the impact of similar events in the future: 1. **CDN Improvements** — We are researching improvements to our content delivery network \(CDN\) setup to enhance resilience 2. **Enhanced Monitoring** — We are expanding our monitoring systems to detect upstream provider issues faster and more precisely 3. **Communication Consistency** — We are working on improving how we communicate during incidents across all channels, including our status page, marketing site, and in-app messages, to ensure consistent and timely updates 4. **Cloud Infrastructure** — We continue to assess our infrastructure to mitigate any potential impact from potential future impacts to our cloud hosting provider ### **Closing Thoughts** We know how important Mural is for your daily collaboration and creative work. Any downtime disrupts your teams, and we take that responsibility seriously. We sincerely apologize for the inconvenience this incident caused and appreciate your patience as we worked to resolve it. We’re committed to learning from this event and strengthening Mural’s resilience against external dependencies.

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Started Oct 20, 2025, 03:45 PM UTC· resolved Oct 20, 2025, 06:30 PM UTC

1. investigating Oct 20, 2025, 03:45 PM UTC

   Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co. This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

2. identified Oct 20, 2025, 05:15 PM UTC

   Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly. In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

3. resolved Oct 20, 2025, 06:30 PM UTC

   Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

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Started Aug 04, 2025, 02:22 PM UTC· resolved Aug 04, 2025, 06:02 PM UTC

1. investigating Aug 04, 2025, 02:22 PM UTC

   Some users are experiencing an issue when using the search feature in Mural. Initiating a search may result in a blank screen being returned. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

2. identified Aug 04, 2025, 02:51 PM UTC

   We have identified the root cause of the issue affecting the search feature in Mural, which was resulting in a blank screen for some users. Our team is actively working on implementing a fix and restoring normal functionality as quickly as possible. Thank you for your patience and understanding as we resolve this. We will provide further updates as soon as we have more information.

3. monitoring Aug 04, 2025, 03:28 PM UTC

   The fix for the search issue has been deployed, and service has been restored. Please make sure to reload your page. We are monitoring the situation to ensure everything is running smoothly. Thank you for your patience!

4. resolved Aug 04, 2025, 06:02 PM UTC

   This incident has been resolved.

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Started Apr 28, 2025, 07:36 PM UTC· resolved Apr 28, 2025, 08:51 PM UTC

1. investigating Apr 28, 2025, 07:36 PM UTC

   Attempting to export a mural in PDF or PNG format currently results in an error. We're investigating the issue and will restore normal service as quickly as possible. In the meantime and as a possible workaround, exports in HTML or CSV format are continuing to work as expected. Please check our status page for the most up-to-date info 👉 status.mural.co/

2. monitoring Apr 28, 2025, 08:34 PM UTC

   We've implemented a fix that should resolve the issue with mural exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

3. resolved Apr 28, 2025, 08:51 PM UTC

   The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

4. postmortem Apr 29, 2025, 01:44 PM UTC

   **Incident Summary** On April 28, 2025, beginning at approximately 19:00 CET, Mural users experienced an inability to export murals in PDF and PNG formats. Our team declared an official incident at 20:35 CET and resolved the issue at 21:35 CET by releasing a hotfix. ‌ **Timeline** * 19:00 CET: A scheduled software release was deployed * Shortly after 19:00 CET: Customers began to experience issues exporting murals and contacting our Customer Support team * 20:35 CET: Our team declared an incident and began active investigation * 21:35 CET: The issue was identified and a software patch was deployed, restoring full export functionality * 21:50 CET: We had confirmation from affected users that their exports were working correctly again, and closed the incident ‌ **Root Cause** The issue with exports was traced to a defect introduced in our 19:00 CET software release. An unintentional change in the process of rendering mural content into PDFs resulted in exports failing. ‌ **What We’re Doing Next** * Automated monitoring was in place for detecting these issues, but we have identified improvements we can make here * Render and export functionality testing is being enhanced during deployments We understand that the ability to export your murals is critical to your workflow. We sincerely apologize for any disruption this incident caused. Thank you for your patience and for trusting Mural. If you have further questions or concerns, please reach out to our support team at [[email protected]](mailto:[email protected]).

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Started Jan 30, 2025, 09:27 AM UTC· resolved Jan 30, 2025, 01:53 PM UTC

1. investigating Jan 30, 2025, 09:27 AM UTC

   We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co

2. identified Jan 30, 2025, 09:38 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jan 30, 2025, 10:04 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Jan 30, 2025, 12:12 PM UTC

   Our team is continuing to work on a resolution for the ongoing email notification issue. We will post further updates shortly. In the meanwhile, please refer to our status page here for further live updates: http://status.mural.co/

5. monitoring Jan 30, 2025, 12:14 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jan 30, 2025, 01:53 PM UTC

   The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected. We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.

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Started Nov 05, 2024, 07:55 PM UTC· resolved Nov 05, 2024, 10:30 PM UTC

1. investigating Nov 05, 2024, 07:55 PM UTC

   We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co

2. identified Nov 05, 2024, 08:11 PM UTC

   The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

3. monitoring Nov 05, 2024, 08:32 PM UTC

   We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.

4. resolved Nov 05, 2024, 10:30 PM UTC

   The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

Read the full incident report →