Munisense incident

Water Portals are not reachable

Critical Resolved View vendor source →

Munisense experienced a critical incident on May 16, 2025 affecting Customer Portal, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 12:13 PM UTC
Resolved
May 16, 2025, 02:03 PM UTC
Duration
1h 49m
Detected by Pingoru
May 16, 2025, 12:13 PM UTC

Affected components

Customer Portal

Update timeline

  1. identified May 16, 2025, 12:13 PM UTC

    We are aware that our water portals are currently not reachable. We have identified the issue and are working to solve this asap. This has no effect on the sensor data or notifications.

  2. resolved May 16, 2025, 02:03 PM UTC

    This incident has been resolved, if you encounter any errors please let us know by emailing Support