Munisense Outage History

This issue was resolved around 13:30, we see that all devices have sent their data. We are still investigating the root cause in our backoffice. If you encounter any problems or if you are missing data please contact [email protected]

All data is flowing normally, we are hereby closing this statuspage. All devices are expected to (re-)send their data in the next 24hours. If you continue to see any problems please contact [email protected]

Since ~12:00 we are receiving data again from the KNMI. As soon as the hourly validated data is available we will import that to fill any missing data. If you have any problems and/or missing data please contact [email protected]

We will be closing this statuspage as we have not observed any more questions. If you notice any problems please contact [email protected]

We have not observed any more issues, all devices that missed their window to send data will try again the next time and are expected to send all missing data in the next 24 hours. If you continue to see any problems please contact [email protected]

We have not seen anymore issues with the KNMI data. As soon as the delayed data comes available from the KNMI we will import it as soon as possible.

This incident has been resolved, we apologize for any inconvenience. We have not observed any data loss.

The KNMI has resolved their outage. We are again taking in data from their meteo stations. If you continue having problems with meteo data please contact Munisense support.

We have not seen any more issues and are hereby closing this statuspage. If you have any questions please contact [email protected]

Since about 13:05 the connectivity of the mslv4/5 devices has been restored. We expect all devices to send their missing data within the next 24 hours. If you have any questions please contact our support.

This night the systems have been running stable. We expect no data-loss. We will now close this incident.

We have not seen any more delays so we will be closing this statuspage. The root cause investigation is still in progress and we will do our best to make sure this will not happen again. If you continue to see problems with your data please contact [email protected]

We have not observed any more disruptions. All delayed sensor data should be processed by our system. No dataloss is expected. If you note any problems or missing data please contact our support so that we can investigate the problem. We are still analyzing the root cause in order to prevent this from happening in the future

All data has been processed and should now be visible. If you are still missing data please contact [email protected]

This incident has been resolved, if you encounter any errors please let us know by emailing Support

We have not noticed any more disruptions to our systems. If your device was set to only stream to our backoffice, that data is unfortunately lost between 04:45 and 10:00. Some meters might also have a gap in their regular data, while others will fill the missing data on a later moment. If you have any questions about this or want to know if we can import the data please send us a message on [email protected] Our apologies for any inconvenience caused. We are taking steps to improve our backoffice and prevent this in the future.

This incident has been resolved.

This incident has been resolved. Audio stream data has been lost between ~11h and ~19:30h yesterday. Sensor data for some devices (LTE-M sound meters) might be missing, please contact support if this affects you and we can try to recover parts of this data. We will investigate the root cause and take steps to reduce the change of similar incidents in the future.

We have good news: all the incorrect data has been removed. We are still running some extra checks but we have not observed any wrong data. The validation functionality has been restored: feel free to use this without any problems. If you have any doubt about your data or see some strange things. Please contact [email protected] so we can investigate. Our apologies for any inconvenience, we are working on a root cause analysis on how to prevent this from happening in the future.

During last night we have not seen any more issues and our databases are in fully working order. We are taking steps to investigate the root cause so that we can prevent this in the future. Our apologies for any inconvenience and if you have any questions please contact [email protected]

We have resolved the issues and email is being sent again. We estimate that we were unable to send out notifications between 08:00 and 10:30. We apologize for any inconvenience, if you are missing email please contact [email protected] so we can check if we can re-sent those.

We have not observed any more issues. The root cause is still being investigated. All devices that missed their connect window should report back within 6 to 24 hours (depending on configuration). We estimate that about 300 devices were affected. If you have any questions please contact [email protected]

This incident has been resolved, if you have any issues don't hesitate to contact our support

We have not observed any more issues. Our provider is investigating the root cause so that we can prevent this in the future. All devices are expected to contact our backoffice and send their data in the next 24 hours. If you continue to see problems please reach out to us via [email protected]

We have not yet seen any more issues, all KNMI data is available realtime. We expect to be able to import the missing data tomorrow when that is available. We are discussing ways to limit the impact in case this ever occurs again. If you have any questions please reach out to [email protected]