Munisense incident
Increased amount of errors on the water portal
Munisense experienced a major incident on October 16, 2025 affecting Customer Portal, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 05:58 AM UTC
We have noticed an increased amount of errors on the water portal sometimes preventing it from loading it entirely. We are investigating the issue.
- identified Oct 16, 2025, 06:09 AM UTC
We have deployed a new database as an emergency measure. This allow the portal to work right now. We are still investigating the issue. The validation of water levels might be delayed and/or not work at all for the time being.
- monitoring Oct 16, 2025, 08:37 AM UTC
All waiting validation jobs have been processed. We are still investigating the root cause but for now it is running stable.
- resolved Oct 16, 2025, 12:00 PM UTC
We have not seen any more issues and are hereby closing this statuspage. If you have any questions please contact [email protected]