MTH Networks incident
OFNL Incident: Newton Abbot, TQ12, TQ13.
MTH Networks is currently experiencing a minor incident affecting OFNL, which began 7d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 08:18 AM UTC
The OFNL Network has made us aware of an ongoing incident in the following location(s): * Newton Abbot, TQ12, TQ13. **PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your understanding.
- investigating Oct 14, 2026, 11:33 AM UTC
Please see the latest update from OFNL: > **Update (14 Oct 2026 12:33hrs)** > Our engineer has arrived onsite and is starting investigation now. > > We will aim to provide further updates as we get more developments from site
- identified Oct 15, 2026, 06:59 AM UTC
Please find the latest update below: > Our engineers are returning to site this morning to continue with fibre repairs. > > It is expected that the fibre repair work will take a significant amount of time. > > We will provide an update as soon as there is significant news on the progress of the repairs.
- identified Oct 15, 2026, 09:46 AM UTC
We implemented a fix and are currently monitoring the result. > Our engineers have now located the damaged section of fibre and repair work is underway. > > Due to the complex nature of the damage, the repair process is expected to be extensive and restoration of services may take several hours to complete. Our teams will continue to work on the fault as quickly and safely as possible to restore Internet and Phone services to affected customers. > > We apologise for the ongoing disruption and thank customers for their patience while repairs are carried out. > > A further update will be provided as soon as there is significant progress to report.