Resolved after 51 days 20 hours, affecting Game, on June 25, 2020.
We have deployed a hotfix to address some of these issues. Patch notes are available, here: https://forums.mtgarena.com/forums/threads/66434 We are continuing to monitor the situation, and will provide additional updates as necessary.
Affected components
Update timeline
- investigating Jun 25, 2020, 08:19 PM UTC
We're investigating reports of players experiencing a "black screen" after the 1.09.00 Game Update for the release of Core Set 2021. If you are experiencing this issue, please submit your game logs here to assist us with tracking the issue: https://feedback.wizards.com/forums/918667-mtg-arena-bugs/suggestions/40755814-jun-25-black-screen-issues For information on how to locate your log files, go here: https://mtgarena-support.wizards.com/hc/en-us/articles/360000726823-Creating-Log-Files
- identified Jun 26, 2020, 01:45 AM UTC
We have identified the cause of this issue, and we’re working towards releasing a hotfix as soon as possible. While there is no ETA at this time, we will update you with maintenance information as soon it’s available. We apologize for any inconvenience and thank you for your patience and continued reports. For all other issues, please contact support: https://mtgarena-support.wizards.com/hc/en-us
- monitoring Jun 27, 2020, 10:38 PM UTC
We have deployed a hotfix to address some of these issues. Patch notes are available, here: https://forums.mtgarena.com/forums/threads/66434 We are continuing to monitor the situation, and will provide additional updates as necessary.
- resolved Sep 22, 2020, 04:26 PM UTC
This incident has been resolved.
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