Resolved after 1 hour 3 minutes, affecting Game and Matches, on September 11, 2021.
All players who qualified for Day 2 of the Arena Open should now properly see the token on their account (top right of the screen, by the Wildcard tracker and in-game currencies). If you are still experiencing issues, please contact customer service, using the Qualifier Weekend / Arena Open form: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000419612 Thank you!
Affected components
Update timeline
- investigating Sep 11, 2021, 03:14 PM UTC
We are investigating reports of players who qualified for Day 2 of the Arena Open not receiving the token to enter Day 2 of the event. We will update you with more information when it becomes available.
- identified Sep 11, 2021, 03:33 PM UTC
We have identified the issue and have implemented a fix. We are doing a follow-up deployment to ensure all players that should have received a Day 2 token properly do so.
- resolved Sep 11, 2021, 04:17 PM UTC
All players who qualified for Day 2 of the Arena Open should now properly see the token on their account (top right of the screen, by the Wildcard tracker and in-game currencies). If you are still experiencing issues, please contact customer service, using the Qualifier Weekend / Arena Open form: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000419612 Thank you!
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