Moveworks incident

AI Assistant Insights overview page not displaying data

Major Resolved View vendor source →

Moveworks experienced a major incident on May 16, 2025 affecting AI Assistant Insights, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 06:54 AM UTC
Resolved
May 16, 2025, 07:49 AM UTC
Duration
54m
Detected by Pingoru
May 16, 2025, 06:54 AM UTC

Affected components

AI Assistant Insights

Update timeline

  1. identified May 16, 2025, 06:54 AM UTC

    We've currently identified an issue where the AI Assistant Insights Overview is not displaying any user interaction data for US region users. Our engineering team has identified the root cause and is actively developing a fix. We appreciate your patience and will continue to provide updates as progress is made.

  2. resolved May 16, 2025, 07:49 AM UTC

    The incident has been resolved. We apologise for any inconvenience this may have caused.