Moveworks incident

Events triggered Paths in Agent Studio - Classic (Creator Studio) are not functioning.

Major Resolved View vendor source →

Moveworks experienced a major incident on May 19, 2025 affecting Paths Workspace and Events Workspace, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 04:35 PM UTC
Resolved
May 19, 2025, 05:39 PM UTC
Duration
1h 3m
Detected by Pingoru
May 19, 2025, 04:35 PM UTC

Affected components

Paths WorkspaceEvents Workspace

Update timeline

  1. identified May 19, 2025, 04:35 PM UTC

    We are currently aware of an issue where the Events Triggered Paths in Agent Studio – Classic (Creator Studio) are not functioning as expected. Our team has identified the root cause and is actively working on a resolution. We appreciate your patience and will keep you informed with regular updates as we progress toward a fix. We sincerely apologise for any inconvenience this may have caused.

  2. resolved May 19, 2025, 05:39 PM UTC

    This incident has been resolved. Events Triggered Paths are functioning as usual as of 10:11 AM PT.