Moveworks incident
Jira Cloud Channel Resolver Ticket Syncing Degradation
Moveworks experienced a minor incident on June 5, 2025 affecting Channel Resolver, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 10:12 PM UTC
We're currently investigating an issue affecting the Channel Resolver Ticket Syncing feature. Comments added in Jira tickets are not syncing to the corresponding Slack threads. However, syncing from Slack to Jira remains fully functional. This issue is limited to Jira Cloud and does not impact Jira Server users. Our team is actively investigating the issue and will share updates as soon as possible.
- monitoring Jun 06, 2025, 12:30 AM UTC
We've identified the root cause of the issue and implemented a fix. We are currently monitoring the results. Thanks for your patience.
- resolved Jun 06, 2025, 04:19 AM UTC
This incident has been resolved.