Moveworks experienced a major incident on June 9, 2025 affecting Support, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2025, 05:55 PM UTC
We have identified an issue where users are unable to access the Support Portal via My Moveworks. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience this may cause. In the meantime, please feel free to send your queries to [email protected]. Thank you for your patience and understanding.
- monitoring Jun 09, 2025, 07:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2025, 09:38 PM UTC
We are pleased to inform you that the issue preventing access to the Moveworks Support Portal has been resolved. Users should now be able to log in and access the portal as expected. Thank you for your patience and understanding during this time.