Moveworks incident
Intermittent JIRA related Failures in Moveworks AI Assistant
Moveworks experienced a minor incident on June 10, 2025 affecting Account Access and Software Access and 1 more component, lasting 17h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2025, 10:15 PM UTC
We have identified an issue affecting JIRA customers, where users may receive intermittent failure messages from the AI Assistant. These failures occur when the AI Assistant encounters a problem while attempting to fetch a ticket from JIRA. This issue could impact multiple features, including software access, concierge, channel resolver, and account access. Currently, the issue appears to be external, but our team is actively working to mitigate its impact from our end. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated as we make progress.
- identified Jun 10, 2025, 11:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 11, 2025, 01:23 AM UTC
A fix has been implemented and we are currently monitoring the results.
- monitoring Jun 11, 2025, 05:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2025, 03:35 PM UTC
This incident has been resolved.