Moveworks experienced a major incident on June 23, 2025 affecting Account Access and Paths Workspace and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2025, 05:29 PM UTC
We've identified an issue where Moveworks On-Prem agents aren't working as expected. We're actively investigating and will share more details as soon as we have more information. We appreciate your patience and understanding as we work to resolve this. Impacted Regions: US, CA, EU, AU
- identified Jun 23, 2025, 06:18 PM UTC
We are actively working on a fix and appreciate your continued patience and understanding as we resolve this issue.
- identified Jun 23, 2025, 06:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 23, 2025, 06:46 PM UTC
A fix has been implemented and we are monitoring the results. This issue may have impacted product areas like Concierge/Ticketing, Channel Resolver, Approvals, Creator Studio, and others. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.
- resolved Jun 23, 2025, 07:31 PM UTC
This incident has been resolved.