Mountain West Technologies Outage History
Mountain West Technologies is up right nowPingoru has recorded 45 incidents for Mountain West Technologies: 44 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 6 | 46 of 744 (6%) |
| June 2026 | 4 | 3 of 720 (0%) |
| July 2026 | 8 | 6 of 744 (1%) |
| August 2026 | 4 | 20 of 744 (3%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 24 of 517 (5%) |
Incidents, newest first
Minor October 21, 2026 Tower Colocation Power | SF-6A (MWT-TID: 237311) 2h 37m Casper (Power Systems)
Started Oct 21, 2026, 02:50 PM UTC· resolved Oct 21, 2026, 05:27 PM UTC
- investigating Oct 21, 2026, 02:50 PM UTC
We are currently investigating an arc flash that occurred in SF-6A, impacting power to tower colocation customers. Our electrical contractor has been dispatched. Due to the safety of equipment and team members, the feed to this panel has been locked out. Current ETR is 3 hours
- identified Oct 21, 2026, 04:58 PM UTC
Our electrical contractor is on site remediating the issue impacting services. We have a updated ETR of 2PM Mountain.
- resolved Oct 21, 2026, 05:27 PM UTC
This incident has been resolved.
Minor October 14, 2026 Degraded Service - MWT TID: 95565 20h 58m Albany County (Laramie), Carbon County (Hanna), Albany County (Rock River), Laramie County (Ranchettes)
Started Oct 14, 2026, 05:39 PM UTC· resolved Oct 15, 2026, 02:38 PM UTC
- investigating Oct 14, 2026, 05:39 PM UTC
We are currently investigating this incident.
- resolved Oct 15, 2026, 02:38 PM UTC
Repairs have been made and traffic has been moved back to it's primary path.
Major August 26, 2026 Partial Network Outage | Fiber Damage - (MWT-TID: 94402) 8h 1m Natrona County (Alcova), Albany County (Laramie), Goshen County (Torrington), Platte County (Chugwater) and 21 more
Started Aug 26, 2026, 12:13 PM UTC· resolved Aug 26, 2026, 08:15 PM UTC
- investigating Aug 26, 2026, 12:13 PM UTC
We are currently investigating this incident.
- identified Aug 26, 2026, 02:01 PM UTC
We have identified damage to a fiber feed near downtown Casper that is impacting services. Outside plant teams are onsite and engaging resources to restore services. Estimated time of restoration will be provided as work progresses.
- identified Aug 26, 2026, 03:22 PM UTC
Network impacts through out the network are being monitored for service restoration with remediations by our network team. Fiber customers in downtown Casper are still impacted by this fiber damage as well as Torrington service locations. ETR for Torrington service locations are at or before 11AM Mountain Time ETR for customers in downtown Casper is at or before 5PM Mountain Time Estimate time of restoration will be updated as work continues to resolve this incident.
- identified Aug 26, 2026, 04:06 PM UTC
Work continues to resolve services, impact has changed as our outside plants team continues to repair damages.
- monitoring Aug 26, 2026, 04:55 PM UTC
Outside plant teams have restored all services, teams are still on site complete remaining work. We're monitoring to ensure no further impacts which could be a result of the on going work.
- resolved Aug 26, 2026, 08:15 PM UTC
This incident has been resolved.
Minor August 26, 2026 E-Mail Server Failure (MWT-TID: 94401) 15h 48m
Started Aug 26, 2026, 12:04 AM UTC· resolved Aug 26, 2026, 03:52 PM UTC
- investigating Aug 26, 2026, 12:04 AM UTC
We are currently investigating this incident..
- identified Aug 26, 2026, 01:35 AM UTC
We have identified a failure of our primary mail server. We have moved services to our backup server however, DNS records must update as mail fails over to it. This may take up to 12 hours but mail services are restoring..
- resolved Aug 26, 2026, 03:52 PM UTC
This incident has been resolved..
Minor July 22, 2026 Transmit Outage - MWT-TID: 93604 17m Natrona County (Alcova), Albany County (Laramie), Goshen County (Torrington), Platte County (Chugwater) and 16 more
Started Jul 22, 2026, 07:27 AM UTC· resolved Jul 22, 2026, 07:44 AM UTC
- investigating Jul 22, 2026, 07:27 AM UTC
We are currently investigating outages affecting specific radio types. Updates will be provided as we investigate.
- monitoring Jul 22, 2026, 07:37 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 22, 2026, 07:44 AM UTC
This incident has been resolved.
Major July 12, 2026 Network Transport Outage - MWT-TID: 235990 3h 47m Natrona County (Alcova), Albany County (Laramie), Goshen County (Torrington), Platte County (Chugwater) and 24 more
Started Jul 12, 2026, 11:16 PM UTC· resolved Jul 13, 2026, 03:03 AM UTC
- investigating Jul 12, 2026, 11:16 PM UTC
We are currently investigating this incident.
- resolved Jul 13, 2026, 03:03 AM UTC
This incident has been resolved.
Minor July 9, 2026 Partial Natrona Outage (MWT-TID: 93353) 57m Natrona County (Bar Nunn), Natrona County (Casper), Natrona County (Evansville)
Started Jul 09, 2026, 09:59 PM UTC· resolved Jul 09, 2026, 10:57 PM UTC
- identified Jul 09, 2026, 09:59 PM UTC
A utility power outage has impacted a core site. We are actively working with the power company and emergency services to be able to safely access the site and restore service.
- monitoring Jul 09, 2026, 10:37 PM UTC
Our tower crews were able to access the site. We implemented a fix and are currently monitoring the result.
- resolved Jul 09, 2026, 10:57 PM UTC
This incident has been resolved.
Minor June 29, 2026 Casper Colocation Partial Cooling Failure - (MWT-TID: 236663) 1h 7m
Started Jun 29, 2026, 04:59 PM UTC· resolved Jun 29, 2026, 06:06 PM UTC
- identified Jun 29, 2026, 04:59 PM UTC
As of 10:59 MST, CRAC Unit 1 has gone offline due to a high head pressure alarm affecting both compressors. CRAC Unit 2 has assumed the cooling load; however, customers may experience slightly elevated intake temperatures during this time. Our mechanical contractors are on-site reviewing the issue. Updates will be provided shortly..
- resolved Jun 29, 2026, 06:06 PM UTC
This incident has been resolved..
Major June 9, 2026 Cheyenne Power Outage - Core Infrastructure (MWT-TID: 98201) 2h 14m Cheyenne (Environmental Systems), Laramie County (Burns), Cheyenne (Network Status), Laramie County (Cheyenne) and 2 more
Started Jun 09, 2026, 10:01 PM UTC· resolved Jun 10, 2026, 12:16 AM UTC
- investigating Jun 09, 2026, 10:01 PM UTC
We are currently investigating this incident.
- identified Jun 09, 2026, 10:44 PM UTC
A utility power outage has impacted our Cheyenne data center, and our genset has failed to start. Wyoming Machinery is on site resolving this issue. Some services are still remaining on battery and are at risk. Updates will be provided as they are available.
- resolved Jun 10, 2026, 12:16 AM UTC
This incident has been resolved. Colocation customers that may have had issues please reach out to [[email protected]](mailto:[email protected]) or 307-233-8400 so we can assist in restoration of services.
Minor May 22, 2026 Partial Natrona Outage - (MWT-TID: 236770) 38m Natrona County (Alcova), Natrona County (Bar Nunn), Natrona County (Casper), Natrona County (Evansville) and 1 more
Started May 22, 2026, 02:39 AM UTC· resolved May 22, 2026, 03:17 AM UTC
- identified May 22, 2026, 02:39 AM UTC
We are currently investigating impacts to a limited amount of customers in the Natrona area. Teams have been dispatched, and updates will follow shortly.
- identified May 22, 2026, 02:56 AM UTC
Teams are onsite. This is affecting West Casper from the River West area to Alcova. ETR is 90 minutes.
- monitoring May 22, 2026, 03:04 AM UTC
Services are recovering, we are monitoring to ensure service stability.
- resolved May 22, 2026, 03:17 AM UTC
This incident has been resolved.
Minor May 20, 2026 Inbound Call Failure | Chugwater Telephone (MWT-TID: 236760) 1d 20h The Chugwater Telephone Company (Voice - Landline / POTS), The Chugwater Telephone Company (Voice - SIP / VOIP)
Started May 20, 2026, 11:05 PM UTC· resolved May 22, 2026, 07:56 PM UTC
- investigating May 20, 2026, 11:05 PM UTC
We are currently investigating an outage of a 3rd party circuit which is creating an impact to the ability to receive calls.
- investigating May 21, 2026, 03:20 AM UTC
Teams have engaged but due to 3rd parties needing to add additional groups, we cannot provide a ETR at this time. Team members are engaged and are continuing to work on this incident.
- investigating May 21, 2026, 01:35 PM UTC
We are continuing to work with our 3rd party provider to restore services. Additional updates and a ETR are expected soon.
- investigating May 21, 2026, 07:58 PM UTC
Teams are still engaged to resolve this issue. Currently we are pending the provider to dispatch and review trouble. An ETR will be provided as updates are received.
- resolved May 22, 2026, 07:56 PM UTC
This incident has been resolved.
Minor May 15, 2026 Emergency Power Risk - Casper Data Center (MWT-TID: 236734) 1h 33m Casper (Power Systems)
Started May 15, 2026, 12:53 PM UTC· resolved May 15, 2026, 02:26 PM UTC
- investigating May 15, 2026, 12:53 PM UTC
We're currently investigating a fault condition on our emergency power generator at our Casper facility. Teams are engaged and will update shortly. This is an at-risk notification only, and no services are impacted at this time.
- investigating May 15, 2026, 01:18 PM UTC
Genset service technicians have arrived onsite and are investigating.
- resolved May 15, 2026, 02:26 PM UTC
Control wiring was reviewed and a loose relay was located. This with replaced as tested - emergency power is no longer at risk.
Minor March 12, 2026 West Casper / Alcova Impacts (MWT-TID: 90518) 1h 8m
Started Mar 12, 2026, 04:06 PM UTC· resolved Mar 12, 2026, 05:14 PM UTC
- identified Mar 12, 2026, 04:06 PM UTC
Teams are dispatched to resolve network impacts affecting Goose Egg, Indian Springs, and Bessemer Bend to Alcova. ETR is 11:30AM..
- resolved Mar 12, 2026, 05:14 PM UTC
This incident has been resolved..
Minor February 19, 2026 Transport Upgrade - Traffic Transition (MWT-TID: 89900) 8h 2m
Started Feb 19, 2026, 12:58 PM UTC· resolved Feb 19, 2026, 09:00 PM UTC
- investigating Feb 19, 2026, 12:58 PM UTC
We are currently investigating impacts from our maintenance last night that has fallen outside of allotted time frame. Transport traffic between Casper and Cheyenne in addition to internet services are experiencing degraded performance as we troubleshoot the problem. .
- monitoring Feb 19, 2026, 02:54 PM UTC
We've seen service restoration for about 20 minutes. Teams are continuing to monitor service status for any remaining issues..
- monitoring Feb 19, 2026, 06:49 PM UTC
Teams are still working in these sites it ensure continued operation. Currently services are operational and teams will continue to monitor until completed..
- resolved Feb 19, 2026, 09:00 PM UTC
This incident has been resolved..
Minor February 19, 2026 Transport Upgrade - Traffic Transition (MWT-TID: 89900-2) – Overall
Started Feb 19, 2026, 07:01 AM UTC· resolved Feb 19, 2026, 07:01 AM UTC
No vendor updates were posted for this incident.
Minor February 17, 2026 Transport Upgrade - Commissioning (MWT-TID: 89900-1) – Overall
Started Feb 17, 2026, 07:01 AM UTC· resolved Feb 17, 2026, 07:01 AM UTC
No vendor updates were posted for this incident.
Minor February 16, 2026 Inbound Call Failures - (MWT-TID: 89998) 3h 22m
Started Feb 16, 2026, 06:35 PM UTC· resolved Feb 16, 2026, 09:58 PM UTC
- investigating Feb 16, 2026, 06:35 PM UTC
Mountain West is seeing a high volume of inbound call failures. We have isolated this to a single provider and are working to resolve this issue. Outbound calls from our service are not impacted..
- resolved Feb 16, 2026, 09:57 PM UTC
.
- resolved Feb 16, 2026, 09:58 PM UTC
This incident has been resolved..
Minor February 3, 2026 Emergency Power Transfer - Casper Colocation (MWT-ID: 89755) 1h 35m
Started Feb 03, 2026, 07:13 PM UTC· resolved Feb 03, 2026, 08:49 PM UTC
- investigating Feb 03, 2026, 07:13 PM UTC
Our Casper Data Center has been transitioned to emergency power as utility service has lost a phase repeatably over the last 3 minutes. This will continue until the service is monitored with no impacts over a 30 minute window. Power services are at risk, but not impacted..
- identified Feb 03, 2026, 07:20 PM UTC
Phase B and C from our utility service provider has been lost, Rocky Mountain Power has been dispatched with a ETR of 1 hour. Services are currently stable on emergency power but at risk. Updates will be provided as RMP investigates..
- resolved Feb 03, 2026, 08:49 PM UTC
RMP found a fault and has restored utility electrical service. Power systems are no long at risk and will be monitored..
Minor January 26, 2026 Shared Colocation Upgrade (MWT-TID: 89319) – Overall
Started Jan 26, 2026, 08:30 PM UTC· resolved Jan 26, 2026, 08:30 PM UTC
No vendor updates were posted for this incident.
Minor January 8, 2026 Core Service and System Upgrades (MWT-TID: 89102) – Overall
Started Jan 08, 2026, 07:01 AM UTC· resolved Jan 08, 2026, 07:01 AM UTC
No vendor updates were posted for this incident.
Major December 17, 2025 West Horse Creek Outage (MWT-TID: 88718) 6d 17h
Started Dec 17, 2025, 11:10 PM UTC· resolved Dec 24, 2025, 05:03 PM UTC
- identified Dec 17, 2025, 11:10 PM UTC
Internet customers in West Cheyenne near West Horse Creek and the surrounding areas are currently experiencing a outage due to damaged equipment. Teams are engaged and current restoration time is 9:00PM December 18th. Updates will be provided as restoration progresses. Any questions please contact our support team at [[email protected]](mailto:[email protected]) or 307-233-8400 Option 1..
- identified Dec 18, 2025, 07:21 PM UTC
Teams are continuing to work on restoration of the damaged equipment, but due to extreme weather impacts (the wind) this is making some tasks challenging. To ensure the safety of our team members, we are updating our estimated restoration time to 9:00PM Friday, December 19th. We understand the impact this is having and appreciate your patience as we work to restore services as quickly and safely as possible. Any comments or concerns, please contact our support team at [[email protected]](mailto:[email protected]) or 307-233-8400 Option 1..
- identified Dec 20, 2025, 12:00 AM UTC
Severe weather continues to create unsafe conditions, limiting our outside plant team’s ability to complete all necessary restoration work. We sincerely apologize for the continued delay and understand how disruptive this has been. We are closely monitoring the situation and have updated the estimated time of restoration to 9:00 PM on Tuesday, December 23\. We will continue to share updates here as weather conditions, progress, or timelines change..
- resolved Dec 24, 2025, 05:03 PM UTC
Teams resolved all pending restoration work and issues at 8:30PM on Tuesday, December 23rd. If you are still experiencing service impacts please contact our support team at 307-233-8400 Option 1 or [email protected]. Thank you for your patience as we waited out the wonderful Wyoming wind. Happy holidays..
Minor December 17, 2025 Emergency Power Transfer - Casper Colocation (MWT-TID: 88714) 1h
Started Dec 17, 2025, 10:25 PM UTC· resolved Dec 17, 2025, 11:25 PM UTC
- monitoring Dec 17, 2025, 10:25 PM UTC
Our Casper Data Center has been transitioned to emergency power as utility service has lost a phase repeatably over the last 5 minutes. This will continue until the service is monitored with no impacts over a 30 minute window. .
- resolved Dec 17, 2025, 11:25 PM UTC
Power has transferred away from emergency and are no longer at risk. .
Minor December 4, 2025 Edge Router Upgrades (MWT-TID: 88111) – Overall
Started Dec 04, 2025, 07:01 AM UTC· resolved Dec 04, 2025, 07:01 AM UTC
No vendor updates were posted for this incident.
Minor November 30, 2025 Service Impact - Converse County (MWT-TID: 88251) – Overall
Started Nov 30, 2025, 03:54 AM UTC· resolved Nov 30, 2025, 03:54 AM UTC
No vendor updates were posted for this incident.
Minor October 27, 2025 North Cheyenne Service Impact - MWT-TID: 87460 – Overall
Started Oct 27, 2025, 02:52 PM UTC· resolved Oct 27, 2025, 02:52 PM UTC
No vendor updates were posted for this incident.