Mountain West Technologies incident

Inbound Call Failure | Chugwater Telephone (MWT-TID: 236760)

Minor Resolved View vendor source →

Mountain West Technologies experienced a minor incident on May 20, 2026, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 11:05 PM UTC
Resolved
May 22, 2026, 07:56 PM UTC
Duration
1d 20h
Detected by Pingoru
May 20, 2026, 11:05 PM UTC

Update timeline

  1. investigating May 20, 2026, 11:05 PM UTC

    We are currently investigating an outage of a 3rd party circuit which is creating an impact to the ability to receive calls..

  2. investigating May 21, 2026, 03:20 AM UTC

    Teams have engaged but due to 3rd parties needing to add additional groups, we cannot provide a ETR at this time. Team members are engaged and are continuing to work on this incident. .

  3. investigating May 21, 2026, 01:35 PM UTC

    We are continuing to work with our 3rd party provider to restore services. Additional updates and a ETR are expected soon. .

  4. investigating May 21, 2026, 07:58 PM UTC

    Teams are still engaged to resolve this issue. Currently we are pending the provider to dispatch and review trouble. An ETR will be provided as updates are received. .

  5. resolved May 22, 2026, 07:56 PM UTC

    This incident has been resolved..