West Horse Creek Outage (MWT-TID: 88718)

Update timeline

1. resolved Dec 17, 2025, 11:10 PM UTC

   Type: Incident Duration: 6 days, 17 hours and 53 minutes Affected Components: Cheyenne Dec 18, 19:21:07 GMT+0 - Identified - Teams are continuing to work on restoration of the damaged equipment, but due to extreme weather impacts (the wind) this is making some tasks challenging. To ensure the safety of our team members, we are updating our estimated restoration time to 9:00PM Friday, December 19th. We understand the impact this is having and appreciate your patience as we work to restore services as quickly and safely as possible. Any comments or concerns, please contact our support team at [[email protected]](mailto:[email protected]) or 307-233-8400 Option 1. Dec 17, 23:10:31 GMT+0 - Identified - Internet customers in West Cheyenne near West Horse Creek and the surrounding areas are currently experiencing a outage due to damaged equipment. Teams are engaged and current restoration time is 9:00PM December 18th. Updates will be provided as restoration progresses. Any questions please contact our support team at [[email protected]](mailto:[email protected]) or 307-233-8400 Option 1. Dec 20, 00:00:40 GMT+0 - Identified - Severe weather continues to create unsafe conditions, limiting our outside plant team’s ability to complete all necessary restoration work. We sincerely apologize for the continued delay and understand how disruptive this has been. We are closely monitoring the situation and have updated the estimated time of restoration to 9:00 PM on Tuesday, December 23\. We will continue to share updates here as weather conditions, progress, or timelines change. Dec 24, 17:03:11 GMT+0 - Resolved - Teams resolved all pending restoration work and issues at 8:30PM on Tuesday, December 23rd. If you are still experiencing service impacts please contact our support team at 307-233-8400 Option 1 or [email protected]. Thank you for your patience as we waited out the wonderful Wyoming wind. Happy holidays.