Motus incident

Investigating errors in logging in

Resolved after 2 hours 32 minutes, affecting Motus.com and Mobile Applications and 1 more, on April 16, 2021.

monitoring Apr 16, 2021, 10:31 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 16, 2021, 08:50 PM UTC
Resolved
Apr 16, 2021, 11:22 PM UTC
Duration
2h 32m
Detected by Pingoru
Apr 16, 2021, 08:50 PM UTC

Affected components

Motus.comMobile ApplicationsRelocationSingle Sign OnMotus APIDriver APIClient Location APICustomer Care Phone Support

Update timeline

  1. investigating Apr 16, 2021, 08:50 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2021, 09:29 PM UTC

    We have identified the issue and are implementing a fix

  3. identified Apr 16, 2021, 10:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 16, 2021, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2021, 11:22 PM UTC

    This incident has been resolved.

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