Resolved after 3 hours 29 minutes, affecting Member Services Phone Support and Customer Care Phone Support, on January 4, 2023.
We are working with our phone vendor and the issue is being resolved. If you are not able to reach us, please try again later.
Affected components
Member Services Phone SupportCustomer Care Phone Support
Update timeline
- investigating Jan 04, 2023, 08:00 PM UTC
The phone system used to reach Motus Customer Care is down
- investigating Jan 04, 2023, 08:03 PM UTC
We are continuing to investigate this issue.
- identified Jan 04, 2023, 08:26 PM UTC
We are working with our phone vendor and the issue is being resolved. If you are not able to reach us, please try again later.
- resolved Jan 04, 2023, 11:29 PM UTC
Issue with our phone vendor has been resolved.
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