Morse incident

Withdrawals to Bre-B keys in Colombia are currently unavailable

Minor Resolved View vendor source →

Morse experienced a minor incident on July 29, 2026 affecting South America, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 05:59 PM UTC
Resolved
Jul 29, 2026, 07:39 PM UTC
Duration
1h 40m
Detected by Pingoru
Jul 29, 2026, 05:59 PM UTC

Affected components

South America

Update timeline

  1. investigating Jul 29, 2026, 05:59 PM UTC

    Status: Investigating We're currently investigating an issue causing failures in withdrawals via Bre-B keys in Colombia. Our team is working with our payment partner to identify the root cause and restore normal processing as soon as possible. Affected components South America (Degraded performance)

  2. identified Jul 29, 2026, 06:44 PM UTC

    Status: Identified We've identified the cause of the withdrawal issues via Bre-B keys in Colombia. Our team is working on a fix, and we'll continue to provide updates. Affected components South America (Degraded performance)

  3. resolved Jul 29, 2026, 07:39 PM UTC

    Status: Resolved We can confirm that the withdrawal issue via Bre-B keys in Colombia is now resolved, and new withdrawals are going through as expected. Thank you for your patience while we worked through this. Affected components South America (Operational)