Moov Outage History

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Moov had 5 outages in the last 2 years totaling 8h 15m of downtime, averaging 0.2 incidents per month.

There were 5 Moov outages since August 27, 2026 totaling 8h 15m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.moov.io

Minor October 1, 2026

Degraded performance on transfer creation

Detected by Pingoru
Oct 01, 2026, 10:51 PM UTC
Resolved
Oct 01, 2026, 11:06 PM UTC
Duration
15m
Affected: Payments
Timeline · 2 updates
  1. investigating Oct 01, 2026, 10:51 PM UTC

    Status: Investigating We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts on when creating a transfer. No data is lost. We are investigating the issue and working to restore the system. Affected components Payments (Degraded performance)

  2. resolved Oct 01, 2026, 11:06 PM UTC

    Status: Resolved The issue has been resolved and we've observed no latency for the past 10 minutes. Most Moov customers saw no impact, which we did not make clear in the initial incident. Affected components Payments (Operational)

Read the full incident report →

Minor September 28, 2026

Partial System Outage

Detected by Pingoru
Sep 28, 2026, 06:57 AM UTC
Resolved
Sep 28, 2026, 09:14 AM UTC
Duration
2h 17m
Timeline · 3 updates
  1. investigating Sep 28, 2026, 06:57 AM UTC

    Status: Investigating We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts/failures. We are investigating the issue and working to restore full services.

  2. monitoring Sep 28, 2026, 08:17 AM UTC

    Status: Monitoring We have implemented a fix and are monitoring.

  3. resolved Sep 28, 2026, 09:14 AM UTC

    Status: Resolved Operations are fully restored.

Read the full incident report →

Minor September 21, 2026

Payment Method Creation Delay

Detected by Pingoru
Sep 21, 2026, 11:09 PM UTC
Resolved
Sep 21, 2026, 11:51 PM UTC
Duration
41m
Affected: API Requests
Timeline · 4 updates
  1. investigating Sep 21, 2026, 11:09 PM UTC

    Status: Investigating We are observing a delay in payment method creation for Apple Pay and Google Pay Tokens. Payment methods are being queued and will be processed as soon as the issue is resolved. We are investigating the root cause and will update you shortly. Affected components API Requests (Degraded performance)

  2. identified Sep 21, 2026, 11:27 PM UTC

    Status: Identified We have identified the cause of delays in Apple Pay and Google Pay token payment method creation. Payment methods remain queued and will be processed once the issue is resolved. Our team is working on a fix and will provide another update shortly. Affected components API Requests (Degraded performance)

  3. monitoring Sep 21, 2026, 11:42 PM UTC

    Status: Monitoring We have implemented a fix and payment method creation for Apple Pay and Google Pay tokens has caught up. We are monitoring the platform to ensure processing remains stable. Affected components API Requests (Degraded performance)

  4. resolved Sep 21, 2026, 11:51 PM UTC

    Status: Resolved The issue affecting Apple Pay and Google Pay token payment method creation has been resolved. Queued payment methods have been processed, and the platform is operating normally. Affected components API Requests (Operational)

Read the full incident report →

Minor September 3, 2026

Mastercard Name Verification Service (NVS) Resolved

Detected by Pingoru
Sep 03, 2026, 02:58 PM UTC
Resolved
Sep 03, 2026, 04:54 PM UTC
Duration
1h 55m
Affected: Payments
Timeline · 3 updates
  1. investigating Sep 03, 2026, 02:58 PM UTC

    Status: Investigating We are experiencing an issue affecting linking cards for Mastercard when Name Verification Service is requested. Linking cards for other card networks are not impacted. Payments using existing linked cards and other card networks are not impacted. Our team is engaged with our partners to resolve this as quickly as possible. Affected components Payments (Degraded performance)

  2. monitoring Sep 03, 2026, 03:58 PM UTC

    Status: Monitoring Linking cards for Mastercard when Name Verification Service is requested has been restored. Linking cards for other card networks were not impacted. Payments using existing linked cards and other card networks were not impacted. Our team is engaged with our partners to resolve this as quickly as possible. Affected components Payments (Degraded performance)

  3. resolved Sep 03, 2026, 04:54 PM UTC

    Status: Resolved Linking cards for Mastercard when Name Verification Service is requested has been resolved. Linking cards for other card networks were not impacted. Payments using existing linked cards were not impacted. Affected components Payments (Operational)

Read the full incident report →

Minor August 27, 2026

Specific Card Brand Failures

Detected by Pingoru
Aug 27, 2026, 01:41 PM UTC
Resolved
Aug 27, 2026, 04:47 PM UTC
Duration
3h 5m
Affected: Payments
Timeline · 3 updates
  1. investigating Aug 27, 2026, 01:41 PM UTC

    Status: Investigating We are experiencing an issue affecting transactions and card linking for Discover. Payments using other card networks are not impacted. Our team is engaged with our partners to resolve this as quickly as possible. Affected components Payments (Partial outage)

  2. monitoring Aug 27, 2026, 04:14 PM UTC

    Status: Monitoring The issue has been resolved. We are monitoring the connections. Affected components Payments (Partial outage)

  3. resolved Aug 27, 2026, 04:47 PM UTC

    Status: Resolved The issue has been resolved. Affected components Payments (Operational)

Read the full incident report →