Moov experienced a minor incident on October 1, 2026 affecting Payments, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Oct 01, 2026, 10:51 PM UTC
Status: Investigating We are currently experiencing degraded performance on our platform, which may result in delayed transaction processing or intermittent timeouts on when creating a transfer. No data is lost. We are investigating the issue and working to restore the system. Affected components Payments (Degraded performance)
- resolved Oct 01, 2026, 11:06 PM UTC
Status: Resolved The issue has been resolved and we've observed no latency for the past 10 minutes. Most Moov customers saw no impact, which we did not make clear in the initial incident. Affected components Payments (Operational)