Moov experienced a minor incident on September 21, 2026 affecting API Requests, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 11:09 PM UTC
Status: Investigating We are observing a delay in payment method creation for Apple Pay and Google Pay Tokens. Payment methods are being queued and will be processed as soon as the issue is resolved. We are investigating the root cause and will update you shortly. Affected components API Requests (Degraded performance)
- identified Sep 21, 2026, 11:27 PM UTC
Status: Identified We have identified the cause of delays in Apple Pay and Google Pay token payment method creation. Payment methods remain queued and will be processed once the issue is resolved. Our team is working on a fix and will provide another update shortly. Affected components API Requests (Degraded performance)
- monitoring Sep 21, 2026, 11:42 PM UTC
Status: Monitoring We have implemented a fix and payment method creation for Apple Pay and Google Pay tokens has caught up. We are monitoring the platform to ensure processing remains stable. Affected components API Requests (Degraded performance)
- resolved Sep 21, 2026, 11:51 PM UTC
Status: Resolved The issue affecting Apple Pay and Google Pay token payment method creation has been resolved. Queued payment methods have been processed, and the platform is operating normally. Affected components API Requests (Operational)