Moov incident
Mastercard Name Verification Service (NVS) Resolved
Moov experienced a minor incident on September 3, 2026 affecting Payments, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 02:58 PM UTC
Status: Investigating We are experiencing an issue affecting linking cards for Mastercard when Name Verification Service is requested. Linking cards for other card networks are not impacted. Payments using existing linked cards and other card networks are not impacted. Our team is engaged with our partners to resolve this as quickly as possible. Affected components Payments (Degraded performance)
- monitoring Sep 03, 2026, 03:58 PM UTC
Status: Monitoring Linking cards for Mastercard when Name Verification Service is requested has been restored. Linking cards for other card networks were not impacted. Payments using existing linked cards and other card networks were not impacted. Our team is engaged with our partners to resolve this as quickly as possible. Affected components Payments (Degraded performance)
- resolved Sep 03, 2026, 04:54 PM UTC
Status: Resolved Linking cards for Mastercard when Name Verification Service is requested has been resolved. Linking cards for other card networks were not impacted. Payments using existing linked cards were not impacted. Affected components Payments (Operational)