MoonPay experienced a minor incident on October 2, 2025 affecting API and MoonPay App and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
APIMoonPay AppDiscovery
Update timeline
- investigating Oct 02, 2025, 10:43 PM UTC
We're currently investigating an issue that's preventing users from sending assets via MoonTag
- investigating Oct 02, 2025, 11:08 PM UTC
We narrowed down the issue to BTC sends. Users are currently experiencing delays or unable to send BTC via MoonTag Our engineering team is actively investigating and working to restore normal performance. We’ll provide further updates as soon as we have more information. Thank you for your patience.
- resolved Oct 02, 2025, 11:50 PM UTC
Issue was resolved