Monzo Outage History

Monzo is up right now

Monzo had 8 outages in the last 2 years totaling 36h 32m of downtime — averaging 0.3 incidents per month.

There were 8 Monzo outages since March 11, 2025 totaling 36h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://monzo.statuspage.io

Notice August 19, 2026

We are experiencing platform issues

Detected by Pingoru
Aug 19, 2026, 11:55 AM UTC
Resolved
Aug 19, 2026, 03:40 PM UTC
Duration
3h 44m
Affected: 📱 Monzo App💸 Outbound Bank Transfers💰 Inbound Bank Transfers
Timeline · 4 updates
  1. investigating Aug 19, 2026, 11:55 AM UTC

    We're have been experiencing delays in processing payments. We’re looking into it, and we’ll share more when we’ve got it.

  2. investigating Aug 19, 2026, 12:38 PM UTC

    The problems affecting delayed payments aren’t fixed yet. We are also experiencing issues with our phone lines right now, which means your calls might not connect. We’re hard at work to get everything back up and running 💪

  3. investigating Aug 19, 2026, 01:12 PM UTC

    This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. We're rolling out a fix and moving quickly to get full service back up and running for everyone.

  4. resolved Aug 19, 2026, 03:40 PM UTC

    We’re happy to say that our platform issues are all sorted. Thanks for your patience while we worked on the fix 🙏

Read the full incident report →

Minor July 27, 2026

Issues with Barclays sending and receiving payments

Detected by Pingoru
Jul 27, 2026, 04:25 PM UTC
Resolved
Jul 27, 2026, 05:53 PM UTC
Duration
1h 27m
Affected: 💸 Outbound Bank Transfers
Timeline · 2 updates
  1. monitoring Jul 27, 2026, 04:25 PM UTC

    We're seeing signs of recovery and are monitoring the situation.

  2. resolved Jul 27, 2026, 05:53 PM UTC

    The issue is now resolved.

Read the full incident report →

Notice March 2, 2026

We're experiencing issues with our phone lines.

Detected by Pingoru
Mar 02, 2026, 11:52 AM UTC
Resolved
Mar 02, 2026, 05:08 PM UTC
Duration
5h 15m
Affected: ☎️ Phone Support
Timeline · 2 updates
  1. investigating Mar 02, 2026, 11:52 AM UTC

    We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

  2. resolved Mar 02, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 13, 2026

Platform issues

Detected by Pingoru
Jan 13, 2026, 05:07 PM UTC
Resolved
Jan 13, 2026, 05:36 PM UTC
Duration
28m
Affected: 📱 Monzo App💳 Card Payments💸 Outbound Bank Transfers💰 Inbound Bank Transfers
Timeline · 7 updates
  1. investigating Jan 13, 2026, 03:31 PM UTC

    We've spotted some Platform issues. We're currently investigating the issue.

  2. investigating Jan 13, 2026, 03:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 13, 2026, 05:07 PM UTC

    We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

  4. monitoring Jan 13, 2026, 05:07 PM UTC

    We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

  5. monitoring Jan 13, 2026, 05:08 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 13, 2026, 05:15 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jan 13, 2026, 05:36 PM UTC

    We've recovered now. Still keeping an eye for any side-effects.

Read the full incident report →

Major December 22, 2025

UK Freephone is unreachable

Detected by Pingoru
Dec 22, 2025, 11:39 AM UTC
Resolved
Dec 22, 2025, 11:45 AM UTC
Duration
6m
Affected: ☎️ Phone Support
Timeline · 2 updates
  1. investigating Dec 22, 2025, 11:39 AM UTC

    Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

  2. resolved Dec 22, 2025, 11:45 AM UTC

    The issue affecting our UK Freephone number (+448008021281) has been fixed.

Read the full incident report →

Minor November 25, 2025

Calls impacted due to third party outage.

Detected by Pingoru
Nov 25, 2025, 03:25 PM UTC
Resolved
Nov 25, 2025, 04:06 PM UTC
Duration
40m
Affected: ☎️ Phone Support
Timeline · 2 updates
  1. investigating Nov 25, 2025, 03:25 PM UTC

    An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

  2. resolved Nov 25, 2025, 04:06 PM UTC

    The issue has now been resolved and all call operations are back to normal.

Read the full incident report →

Minor October 20, 2025

Calls impacted due to AWS outage

Detected by Pingoru
Oct 20, 2025, 08:43 AM UTC
Resolved
Oct 21, 2025, 08:29 AM UTC
Duration
23h 45m
Timeline · 3 updates
  1. investigating Oct 20, 2025, 08:43 AM UTC

    Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

  2. investigating Oct 20, 2025, 09:52 AM UTC

    We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

  3. resolved Oct 21, 2025, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Our phones lines have gone down, and we're working to fix them as soon as we can

Detected by Pingoru
Jul 14, 2025, 05:28 PM UTC
Resolved
Jul 14, 2025, 06:30 PM UTC
Duration
1h 2m
Timeline · 3 updates
  1. investigating Jul 14, 2025, 05:28 PM UTC

    We're currently investigating the issue, and will provide an update soon.

  2. monitoring Jul 14, 2025, 06:11 PM UTC

    A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

  3. resolved Jul 14, 2025, 06:30 PM UTC

    The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

Read the full incident report →