Monzo experienced a minor incident on October 20, 2025, lasting 23h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 08:43 AM UTC
Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.
- investigating Oct 20, 2025, 09:52 AM UTC
We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.
- resolved Oct 21, 2025, 08:29 AM UTC
This incident has been resolved.