Monzo Outage History

Pingoru has recorded 50 incidents for Monzo: 7 in the last 12 months and 3 in the last 90 days.

50incidents recorded

7last 12 months

3last 90 days

2 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Monzo in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Incidents, newest first

Notice August 19, 2026 We are experiencing platform issues 3h 44m 📱 Monzo App, 💸 Outbound Bank Transfers, 💰 Inbound Bank Transfers

Started Aug 19, 2026, 11:55 AM UTC· resolved Aug 19, 2026, 03:40 PM UTC

investigating Aug 19, 2026, 11:55 AM UTC

We're have been experiencing delays in processing payments. We’re looking into it, and we’ll share more when we’ve got it.
investigating Aug 19, 2026, 12:38 PM UTC

The problems affecting delayed payments aren’t fixed yet. We are also experiencing issues with our phone lines right now, which means your calls might not connect. We’re hard at work to get everything back up and running 💪
investigating Aug 19, 2026, 01:12 PM UTC

This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. We're rolling out a fix and moving quickly to get full service back up and running for everyone.
resolved Aug 19, 2026, 03:40 PM UTC

We’re happy to say that our platform issues are all sorted. Thanks for your patience while we worked on the fix 🙏

Minor July 27, 2026 Issues with Barclays sending and receiving payments 1h 27m 💸 Outbound Bank Transfers

Started Jul 27, 2026, 04:25 PM UTC· resolved Jul 27, 2026, 05:53 PM UTC

monitoring Jul 27, 2026, 04:25 PM UTC

We're seeing signs of recovery and are monitoring the situation.
resolved Jul 27, 2026, 05:53 PM UTC

The issue is now resolved.

Notice March 2, 2026 We're experiencing issues with our phone lines. 5h 15m ☎️ Phone Support

Started Mar 02, 2026, 11:52 AM UTC· resolved Mar 02, 2026, 05:08 PM UTC

investigating Mar 02, 2026, 11:52 AM UTC

We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.
resolved Mar 02, 2026, 05:08 PM UTC

This incident has been resolved.

Major January 13, 2026 Platform issues 2h 4m 📱 Monzo App, 💳 Card Payments, 💸 Outbound Bank Transfers, 💰 Inbound Bank Transfers

Started Jan 13, 2026, 03:31 PM UTC· resolved Jan 13, 2026, 05:36 PM UTC

investigating Jan 13, 2026, 03:31 PM UTC

We've spotted some Platform issues. We're currently investigating the issue.
investigating Jan 13, 2026, 03:37 PM UTC

We are continuing to investigate this issue.
monitoring Jan 13, 2026, 05:07 PM UTC

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.
monitoring Jan 13, 2026, 05:07 PM UTC

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.
monitoring Jan 13, 2026, 05:08 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 13, 2026, 05:15 PM UTC

We are continuing to monitor for any further issues.
resolved Jan 13, 2026, 05:36 PM UTC

We've recovered now. Still keeping an eye for any side-effects.

Major December 22, 2025 UK Freephone is unreachable 6m ☎️ Phone Support

Started Dec 22, 2025, 11:39 AM UTC· resolved Dec 22, 2025, 11:45 AM UTC

investigating Dec 22, 2025, 11:39 AM UTC

Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.
resolved Dec 22, 2025, 11:45 AM UTC

The issue affecting our UK Freephone number (+448008021281) has been fixed.

Minor November 25, 2025 Calls impacted due to third party outage. 40m ☎️ Phone Support

Started Nov 25, 2025, 03:25 PM UTC· resolved Nov 25, 2025, 04:06 PM UTC

investigating Nov 25, 2025, 03:25 PM UTC

An outage with one of our third party is impacting phone calls. Please contact us on chat instead.
resolved Nov 25, 2025, 04:06 PM UTC

The issue has now been resolved and all call operations are back to normal.

Started Oct 20, 2025, 08:43 AM UTC· resolved Oct 21, 2025, 08:29 AM UTC

investigating Oct 20, 2025, 08:43 AM UTC

Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.
investigating Oct 20, 2025, 09:52 AM UTC

We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.
resolved Oct 21, 2025, 08:29 AM UTC

This incident has been resolved.

Started Jul 14, 2025, 05:28 PM UTC· resolved Jul 14, 2025, 06:30 PM UTC

investigating Jul 14, 2025, 05:28 PM UTC

We're currently investigating the issue, and will provide an update soon.
monitoring Jul 14, 2025, 06:11 PM UTC

A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.
resolved Jul 14, 2025, 06:30 PM UTC

The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.