Monzo had 8 outages in the last 2 years totaling 35h 37m of downtime — averaging 0.3 incidents per month.
There were 8 Monzo outages since August 13, 2024 totaling 35h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're seeing signs of recovery and are monitoring the situation.
The issue is now resolved.
We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.
This incident has been resolved.
We've spotted some Platform issues. We're currently investigating the issue.
We are continuing to investigate this issue.
We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.
We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We've recovered now. Still keeping an eye for any side-effects.
Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.
The issue affecting our UK Freephone number (+448008021281) has been fixed.
An outage with one of our third party is impacting phone calls. Please contact us on chat instead.
The issue has now been resolved and all call operations are back to normal.
Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.
We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.
This incident has been resolved.
We're currently investigating the issue, and will provide an update soon.
A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.
The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.
We're getting all the information we need to fix this and will update the status page as soon as we can.
We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.
We've fully resolved the problems we saw this morning and everything is now back to normal