Monthio incident

Degraded performance for PensionsInfo

Critical Resolved View vendor source →

Monthio experienced a critical incident on November 17, 2025 affecting PensionsInfo, lasting 18h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 03:13 PM UTC
Resolved
Nov 18, 2025, 09:54 AM UTC
Duration
18h 40m
Detected by Pingoru
Nov 17, 2025, 03:13 PM UTC

Affected components

PensionsInfo

Update timeline

  1. identified Nov 17, 2025, 03:13 PM UTC

    ENGLISH PensionsInfo has had degraded performance since 10:00 today. Applicants may experience longer response times or be unable to log in to PensionsInfo. We recommend that applicants wait until the issue is resolved. We will advise them to do so via a banner in the flow. DANISH PensionsInfo har siden kl. 10:00 i dag haft driftsforstyrrelser. Ansøgere kan derfor opleve længere svartider når de forsøger at logge ind på PensionsInfo, eller at de overhovedet ikke kan logge ind. Vi anbefaler at ansøgere venter indtil problemet er løst. Vi formidler dette direkte videre til ansøgere via et banner i ansøgningsflowet.

  2. resolved Nov 18, 2025, 09:54 AM UTC

    This incident has been resolved.