Monthio incident

Intercom (chat) is not working [RESOLVED]

Major Resolved View vendor source →

Monthio experienced a major incident on January 5, 2026 affecting Support, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 02:12 PM UTC
Resolved
Jan 05, 2026, 02:56 PM UTC
Duration
44m
Detected by Pingoru
Jan 05, 2026, 02:12 PM UTC

Affected components

Support

Update timeline

  1. investigating Jan 05, 2026, 02:12 PM UTC

    ENGLISH It is currently not possible to chat with our support. Please contact us via [email protected]. We apologize for the inconvenience, and are working on fixing the issue as fast as possible. DANISH Det er i øjeblikket ikke muligt at chatte med vores support. Kontakt os venligst via [email protected] Vi beklager ulejligheden og arbejder på at løse problemet så hurtigt som muligt.

  2. resolved Jan 05, 2026, 02:56 PM UTC

    This incident has been resolved.