Monthio incident

Banco Santander degraded performance [RESOLVED]

Critical Resolved View vendor source →

Monthio experienced a critical incident on September 29, 2025 affecting Bank integrations, lasting 120d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 10:05 AM UTC
Resolved
Jan 27, 2026, 10:28 PM UTC
Duration
120d 12h
Detected by Pingoru
Sep 29, 2025, 10:05 AM UTC

Affected components

Bank integrations

Update timeline

  1. monitoring Sep 29, 2025, 10:05 AM UTC

    Banco Santander has had degraded performance since 9 PM Friday, the 26th of September, and we are seeing elevated error calls. Applicants might experience issues trying to connect to the bank in the application flow. We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

  2. monitoring Oct 08, 2025, 11:26 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 27, 2026, 10:28 PM UTC

    This incident has been resolved.