Resolved after 27 minutes, affecting DashBoard and Browse and 1 more, on April 28, 2026.
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/04/28/Enterprise\_Service\_Disruption\_RCA\_April\_28\_2026.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/04/28/Enterprise_Service_Disruption_RCA_April_28_2026.pdf)
Affected components
Update timeline
- investigating Apr 28, 2026, 06:39 AM UTC
We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
- identified Apr 28, 2026, 06:45 AM UTC
We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- monitoring Apr 28, 2026, 06:58 AM UTC
We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- resolved Apr 28, 2026, 07:07 AM UTC
The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
- postmortem May 19, 2026, 10:21 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/04/28/Enterprise\_Service\_Disruption\_RCA\_April\_28\_2026.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/04/28/Enterprise_Service_Disruption_RCA_April_28_2026.pdf)
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