RAI login and performance issues
Affected: RAI
Timeline · 2 updates
- investigating Oct 13, 2026, 01:28 PM UTC
We are currently investigating this issue.
- resolved Oct 13, 2026, 03:19 PM UTC
The issue with RAI has been resolved.
Mono Solutions Outage History
Mono Solutions is up right nowMono Solutions had 19 outages in the last 2 years totaling 660h 17m of downtime — averaging 0.8 incidents per month.
There were 19 Mono Solutions outages since December 17, 2024 totaling 660h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email Disruption
Affected: Third Party Products
Timeline · 3 updates
- investigating Sep 30, 2026, 08:12 AM UTC
Our email provider is currently investigating an issue with Webmail, IMAP, and POP services at this time. https://www.opensrsstatus.com/
- investigating Sep 30, 2026, 11:18 AM UTC
The issue affecting Webmail, IMAP, and POP services has now been resolved according to our email provider. Email services should be operating normally again.
- resolved Sep 30, 2026, 11:49 AM UTC
Resolving Incident, issues has been remedied by our Email Provider
Issues with our third party email provider
Affected: Third Party Products
Timeline · 3 updates
- investigating Aug 06, 2026, 12:30 PM UTC
We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."
- monitoring Aug 06, 2026, 02:25 PM UTC
Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."
- resolved Aug 06, 2026, 03:59 PM UTC
The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.
Email logins issues with our third party email provider
Affected: Third Party Products
Timeline · 2 updates
- investigating Aug 06, 2026, 10:41 AM UTC
Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- resolved Aug 06, 2026, 11:32 AM UTC
The Login issues with Cluster B have now been corrected and the incident is resolved.
Intermittent Connectivity Issues
Affected: WebsiteEditor
Timeline · 8 updates
Issues with logging to the editor
Affected: Editor
Timeline · 3 updates
- investigating Jul 06, 2026, 01:40 PM UTC
We are currently investigating some issues with logging into the editor.
- monitoring Jul 06, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 03:28 PM UTC
There was a DDoS that has been mitigated and the incident has been resolved.
Possible connection issue
Affected: Editor
Timeline · 3 updates
- investigating Jul 01, 2026, 06:25 AM UTC
We are currently investigating some issues with some customers not able to login into the editor.
- monitoring Jul 01, 2026, 12:22 PM UTC
We are currently monitoring the status of our infrastructure.
- resolved Jul 01, 2026, 02:08 PM UTC
The incident has been resolved.
Issues with email login
Affected: Third Party Products
Timeline · 3 updates
- investigating Jun 14, 2026, 12:28 PM UTC
Our email provider is investigating some issues with the webmail.
- monitoring Jun 14, 2026, 02:37 PM UTC
The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.
- resolved Jun 14, 2026, 03:50 PM UTC
The incident has been resolved.
Degraded performance with the platform
Affected: WebsiteEditor
Timeline · 3 updates
- identified Jun 12, 2026, 11:51 AM UTC
We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.
- monitoring Jun 12, 2026, 01:31 PM UTC
We are currently monitoring the status.
- resolved Jun 15, 2026, 10:21 AM UTC
The traffic is stable and we are resolving the incident.
Issues with our email provider
Affected: Third Party Products
Timeline · 2 updates
- investigating Mar 10, 2026, 03:34 PM UTC
Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/
- resolved Mar 10, 2026, 05:41 PM UTC
The issue has been resolved.
Issues with how sites are displayed
Affected: Website
Timeline · 3 updates
- investigating Dec 18, 2025, 02:08 PM UTC
We are currently investigating an issue with how sites are displayed.
- identified Dec 18, 2025, 02:33 PM UTC
We believe we've located the issue and will be releasing a fix shortly.
- resolved Dec 18, 2025, 03:23 PM UTC
A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly
Issues to access to newly created sites and add SSL
Affected: Editor
Timeline · 3 updates
- investigating Nov 26, 2025, 07:35 AM UTC
We are currently investigating some issues to access to newly created sites and to add SSL to a domain.
- monitoring Nov 26, 2025, 03:03 PM UTC
Some fix has been put in place but we are still monitoring.
- resolved Dec 02, 2025, 09:00 AM UTC
The incident has been resolved.
Issues with accessing to new sites and adding SSL
Affected: Editor
Timeline · 2 updates
- investigating Nov 25, 2025, 08:56 AM UTC
We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.
- resolved Nov 25, 2025, 11:32 AM UTC
The issue has been resolved
Possible issues with maps due to Cloudflare global network issue
Affected: Maps
Timeline · 3 updates
- investigating Nov 18, 2025, 02:49 PM UTC
You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 07:16 PM UTC
Cloudflare services are currently operating normally.
- resolved Nov 19, 2025, 07:16 AM UTC
This incident has been resolved.
Issues with accessing new sites
Affected: Editor
Timeline · 3 updates
- investigating Oct 31, 2025, 10:12 AM UTC
We are currently investigating some issues with accessing to newly created sites.
- monitoring Oct 31, 2025, 10:36 AM UTC
A fix has been implemented and new sites are accessible now. We will keep monitoring.
- resolved Oct 31, 2025, 11:34 AM UTC
The issue has been resolved.
Degraded performance with Ecwid Ecommerce
Affected: Third Party Products
Timeline · 3 updates
- investigating Oct 22, 2025, 09:38 AM UTC
Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.
- investigating Oct 22, 2025, 01:11 PM UTC
The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/
- resolved Oct 22, 2025, 01:12 PM UTC
This incident has been resolved.
Issues with Ecwid Ecommerce
Affected: Third Party Products
Timeline · 2 updates
- investigating May 08, 2025, 12:28 PM UTC
Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.
- resolved May 08, 2025, 02:40 PM UTC
The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.
RAI longer response time
Affected: RAI
Timeline · 2 updates
- investigating Mar 03, 2025, 08:44 AM UTC
We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.
- resolved Mar 03, 2025, 10:35 AM UTC
The issue with RAI login has been resolved and the response time is back to normal.
Some users might experience 429 errors when visiting the sites
Affected: Website
Timeline · 2 updates
- investigating Dec 17, 2024, 10:38 AM UTC
We are currently investigating an issue with 429 errors some users might experience when visiting a site.
- resolved Dec 17, 2024, 12:18 PM UTC
We are monitoring the traffic and we don't see anything concerning at the moment.