Mono Solutions Outage History

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Mono Solutions had 20 outages in the last 2 years totaling 700h 15m of downtime — averaging 0.8 incidents per month.

There were 20 Mono Solutions outages since August 14, 2024 totaling 700h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.mono-status.com

Minor August 6, 2026

Issues with our third party email provider

Detected by Pingoru
Aug 06, 2026, 12:30 PM UTC
Resolved
Aug 06, 2026, 03:59 PM UTC
Duration
3h 29m
Affected: Third Party Products
Timeline · 3 updates
  1. investigating Aug 06, 2026, 12:30 PM UTC

    We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."

  2. monitoring Aug 06, 2026, 02:25 PM UTC

    Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."

  3. resolved Aug 06, 2026, 03:59 PM UTC

    The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.

Read the full incident report →

Minor August 6, 2026

Email logins issues with our third party email provider

Detected by Pingoru
Aug 06, 2026, 10:41 AM UTC
Resolved
Aug 06, 2026, 11:32 AM UTC
Duration
50m
Affected: Third Party Products
Timeline · 2 updates
  1. investigating Aug 06, 2026, 10:41 AM UTC

    Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Aug 06, 2026, 11:32 AM UTC

    The Login issues with Cluster B have now been corrected and the incident is resolved.

Read the full incident report →

Minor July 6, 2026

Issues with logging to the editor

Detected by Pingoru
Jul 06, 2026, 01:40 PM UTC
Resolved
Jul 06, 2026, 03:28 PM UTC
Duration
1h 48m
Affected: Editor
Timeline · 3 updates
  1. investigating Jul 06, 2026, 01:40 PM UTC

    We are currently investigating some issues with logging into the editor.

  2. monitoring Jul 06, 2026, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2026, 03:28 PM UTC

    There was a DDoS that has been mitigated and the incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Possible connection issue

Detected by Pingoru
Jul 01, 2026, 06:25 AM UTC
Resolved
Jul 01, 2026, 02:08 PM UTC
Duration
7h 42m
Affected: Editor
Timeline · 3 updates
  1. investigating Jul 01, 2026, 06:25 AM UTC

    We are currently investigating some issues with some customers not able to login into the editor.

  2. monitoring Jul 01, 2026, 12:22 PM UTC

    We are currently monitoring the status of our infrastructure.

  3. resolved Jul 01, 2026, 02:08 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor June 14, 2026

Issues with email login

Detected by Pingoru
Jun 14, 2026, 12:28 PM UTC
Resolved
Jun 14, 2026, 03:50 PM UTC
Duration
3h 21m
Affected: Third Party Products
Timeline · 3 updates
  1. investigating Jun 14, 2026, 12:28 PM UTC

    Our email provider is investigating some issues with the webmail.

  2. monitoring Jun 14, 2026, 02:37 PM UTC

    The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.

  3. resolved Jun 14, 2026, 03:50 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor June 12, 2026

Degraded performance with the platform

Detected by Pingoru
Jun 12, 2026, 11:51 AM UTC
Resolved
Jun 15, 2026, 10:21 AM UTC
Duration
2d 22h
Affected: WebsiteEditor
Timeline · 3 updates
  1. identified Jun 12, 2026, 11:51 AM UTC

    We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.

  2. monitoring Jun 12, 2026, 01:31 PM UTC

    We are currently monitoring the status.

  3. resolved Jun 15, 2026, 10:21 AM UTC

    The traffic is stable and we are resolving the incident.

Read the full incident report →

Minor March 10, 2026

Issues with our email provider

Detected by Pingoru
Mar 10, 2026, 03:34 PM UTC
Resolved
Mar 10, 2026, 05:41 PM UTC
Duration
2h 7m
Affected: Third Party Products
Timeline · 2 updates
  1. investigating Mar 10, 2026, 03:34 PM UTC

    Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/

  2. resolved Mar 10, 2026, 05:41 PM UTC

    The issue has been resolved.

Read the full incident report →

Major December 18, 2025

Issues with how sites are displayed

Detected by Pingoru
Dec 18, 2025, 02:08 PM UTC
Resolved
Dec 18, 2025, 03:23 PM UTC
Duration
1h 15m
Affected: Website
Timeline · 3 updates
  1. investigating Dec 18, 2025, 02:08 PM UTC

    We are currently investigating an issue with how sites are displayed.

  2. identified Dec 18, 2025, 02:33 PM UTC

    We believe we've located the issue and will be releasing a fix shortly.

  3. resolved Dec 18, 2025, 03:23 PM UTC

    A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly

Read the full incident report →

Minor November 26, 2025

Issues to access to newly created sites and add SSL

Detected by Pingoru
Nov 26, 2025, 07:35 AM UTC
Resolved
Dec 02, 2025, 09:00 AM UTC
Duration
6d 1h
Affected: Editor
Timeline · 3 updates
  1. investigating Nov 26, 2025, 07:35 AM UTC

    We are currently investigating some issues to access to newly created sites and to add SSL to a domain.

  2. monitoring Nov 26, 2025, 03:03 PM UTC

    Some fix has been put in place but we are still monitoring.

  3. resolved Dec 02, 2025, 09:00 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor November 25, 2025

Issues with accessing to new sites and adding SSL

Detected by Pingoru
Nov 25, 2025, 08:56 AM UTC
Resolved
Nov 25, 2025, 11:32 AM UTC
Duration
2h 35m
Affected: Editor
Timeline · 2 updates
  1. investigating Nov 25, 2025, 08:56 AM UTC

    We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.

  2. resolved Nov 25, 2025, 11:32 AM UTC

    The issue has been resolved

Read the full incident report →

Minor November 18, 2025

Possible issues with maps due to Cloudflare global network issue

Detected by Pingoru
Nov 18, 2025, 02:49 PM UTC
Resolved
Nov 19, 2025, 07:16 AM UTC
Duration
16h 27m
Affected: Maps
Timeline · 3 updates
  1. investigating Nov 18, 2025, 02:49 PM UTC

    You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 07:16 PM UTC

    Cloudflare services are currently operating normally.

  3. resolved Nov 19, 2025, 07:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

Issues with accessing new sites

Detected by Pingoru
Oct 31, 2025, 10:12 AM UTC
Resolved
Oct 31, 2025, 11:34 AM UTC
Duration
1h 22m
Affected: Editor
Timeline · 3 updates
  1. investigating Oct 31, 2025, 10:12 AM UTC

    We are currently investigating some issues with accessing to newly created sites.

  2. monitoring Oct 31, 2025, 10:36 AM UTC

    A fix has been implemented and new sites are accessible now. We will keep monitoring.

  3. resolved Oct 31, 2025, 11:34 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 22, 2025

Degraded performance with Ecwid Ecommerce

Detected by Pingoru
Oct 22, 2025, 09:38 AM UTC
Resolved
Oct 22, 2025, 01:12 PM UTC
Duration
3h 34m
Affected: Third Party Products
Timeline · 3 updates
  1. investigating Oct 22, 2025, 09:38 AM UTC

    Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.

  2. investigating Oct 22, 2025, 01:11 PM UTC

    The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/

  3. resolved Oct 22, 2025, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2025

Issues with Ecwid Ecommerce

Detected by Pingoru
May 08, 2025, 12:28 PM UTC
Resolved
May 08, 2025, 02:40 PM UTC
Duration
2h 11m
Affected: Third Party Products
Timeline · 2 updates
  1. investigating May 08, 2025, 12:28 PM UTC

    Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.

  2. resolved May 08, 2025, 02:40 PM UTC

    The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.

Read the full incident report →

Minor March 3, 2025

RAI longer response time

Detected by Pingoru
Mar 03, 2025, 08:44 AM UTC
Resolved
Mar 03, 2025, 10:35 AM UTC
Duration
1h 50m
Affected: RAI
Timeline · 2 updates
  1. investigating Mar 03, 2025, 08:44 AM UTC

    We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.

  2. resolved Mar 03, 2025, 10:35 AM UTC

    The issue with RAI login has been resolved and the response time is back to normal.

Read the full incident report →

Minor December 17, 2024

Some users might experience 429 errors when visiting the sites

Detected by Pingoru
Dec 17, 2024, 10:38 AM UTC
Resolved
Dec 17, 2024, 12:18 PM UTC
Duration
1h 39m
Affected: Website
Timeline · 2 updates
  1. investigating Dec 17, 2024, 10:38 AM UTC

    We are currently investigating an issue with 429 errors some users might experience when visiting a site.

  2. resolved Dec 17, 2024, 12:18 PM UTC

    We are monitoring the traffic and we don't see anything concerning at the moment.

Read the full incident report →

Critical September 27, 2024

Editor and sites currently down

Detected by Pingoru
Sep 27, 2024, 10:02 AM UTC
Resolved
Sep 27, 2024, 12:35 PM UTC
Duration
2h 33m
Affected: WebsiteEditor
Timeline · 3 updates
  1. investigating Sep 27, 2024, 10:02 AM UTC

    We are experiencing some issues with editor and sites not available. We are currently investigating.

  2. monitoring Sep 27, 2024, 10:29 AM UTC

    We see editor and sites are coming back up and we are monitoring the status.

  3. resolved Sep 27, 2024, 12:35 PM UTC

    At approximately 12:00 today, we experienced an issue with one of the servers in our European fleet, impacting our editor and sites for some of our European clients. The downtime lasted between 5 minutes. While we will continue closely monitoring, we consider the incident resolved.

Read the full incident report →

Minor August 19, 2024

429 too many requests

Detected by Pingoru
Aug 19, 2024, 07:06 AM UTC
Resolved
Aug 19, 2024, 01:14 PM UTC
Duration
6h 7m
Affected: Editor
Timeline · 3 updates
  1. investigating Aug 19, 2024, 07:06 AM UTC

    We are currently investigating some issues with accessing to the editor.

  2. monitoring Aug 19, 2024, 08:18 AM UTC

    The editor is now available and our team is monitoring for any possible issues.

  3. resolved Aug 19, 2024, 01:14 PM UTC

    The issue with editor login has been resolved.

Read the full incident report →

Minor August 14, 2024

Issues with publishing

Detected by Pingoru
Aug 14, 2024, 06:28 AM UTC
Resolved
Aug 15, 2024, 07:13 PM UTC
Duration
1d 12h
Affected: Editor
Timeline · 3 updates
  1. investigating Aug 14, 2024, 06:28 AM UTC

    We are currently investigating some issues with publishing sites and uploading files to the editor.

  2. identified Aug 14, 2024, 07:06 AM UTC

    The issue has been identified and our developers are working on a solution.

  3. resolved Aug 15, 2024, 07:13 PM UTC

    The incident has been resolved

Read the full incident report →