Mono Solutions Outage History
Mono Solutions degraded · 1 active incident View live status →Pingoru has recorded 52 incidents for Mono Solutions: 16 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 71 of 720 (10%) |
| July 2026 | 3 | 346 of 744 (46%) |
| August 2026 | 2 | 4 of 744 (1%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 2 | 30 of 521 (6%) |
Incidents, newest first
Minor October 13, 2026 RAI login and performance issues 1h 50m RAI
Started Oct 13, 2026, 01:28 PM UTC· resolved Oct 13, 2026, 03:19 PM UTC
- investigating Oct 13, 2026, 01:28 PM UTC
We are currently investigating this issue.
- resolved Oct 13, 2026, 03:19 PM UTC
The issue with RAI has been resolved.
Minor September 30, 2026 Email Disruption 3h 37m Third Party Products
Started Sep 30, 2026, 08:12 AM UTC· resolved Sep 30, 2026, 11:49 AM UTC
- investigating Sep 30, 2026, 08:12 AM UTC
Our email provider is currently investigating an issue with Webmail, IMAP, and POP services at this time. https://www.opensrsstatus.com/
- investigating Sep 30, 2026, 11:18 AM UTC
The issue affecting Webmail, IMAP, and POP services has now been resolved according to our email provider. Email services should be operating normally again.
- resolved Sep 30, 2026, 11:49 AM UTC
Resolving Incident, issues has been remedied by our Email Provider
Minor August 6, 2026 Issues with our third party email provider 3h 29m Third Party Products
Started Aug 06, 2026, 12:30 PM UTC· resolved Aug 06, 2026, 03:59 PM UTC
- investigating Aug 06, 2026, 12:30 PM UTC
We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."
- monitoring Aug 06, 2026, 02:25 PM UTC
Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."
- resolved Aug 06, 2026, 03:59 PM UTC
The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.
Minor August 6, 2026 Email logins issues with our third party email provider 50m Third Party Products
Started Aug 06, 2026, 10:41 AM UTC· resolved Aug 06, 2026, 11:32 AM UTC
- investigating Aug 06, 2026, 10:41 AM UTC
Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- resolved Aug 06, 2026, 11:32 AM UTC
The Login issues with Cluster B have now been corrected and the incident is resolved.
Notice July 13, 2026 Intermittent Connectivity Issues 16d 20h Website, Editor
Started Jul 13, 2026, 01:32 PM UTC· resolved Jul 30, 2026, 10:21 AM UTC
- investigating Jul 13, 2026, 01:32 PM UTC
We are investigating an issue affecting connectivity for a subset of users. We are working with our infrastructure provider to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.
- monitoring Jul 14, 2026, 08:48 AM UTC
We are continuing to work with our infrastructure provider to resolve the underlying issue. To minimize disruption, some accounts have been temporarily routed to alternative infrastructure while we work toward a permanent resolution. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Jul 15, 2026, 10:38 AM UTC
We continue to work closely with our infrastructure provider to resolve the underlying connectivity issue. While temporary routing changes remain in place to reduce the impact, some customers may still experience intermittent connectivity issues. Our teams are actively monitoring the situation and will provide another update as soon as we have new information or the issue has been fully resolved. Thank you for your continued patience and understanding.
- monitoring Jul 16, 2026, 11:15 AM UTC
The situation has improved, and we are seeing increased stability across the affected services. Our teams continue to work closely with our infrastructure provider to monitor the remaining connectivity issues and ensure a full resolution. While the impact has been reduced, some customers may still experience intermittent connectivity issues. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your continued patience and understanding.
- monitoring Jul 17, 2026, 11:47 AM UTC
The situation has improved significantly, and connectivity has been restored for the vast majority of customers and users. Our teams continue to monitor the remaining edge cases and are working closely with our infrastructure provider to ensure full stability across all services. While the impact has been greatly reduced, some users may still experience intermittent connectivity issues in isolated cases. We will continue monitoring the situation closely and provide further updates as more information becomes available. Thank you for your continued patience and understanding.
- monitoring Jul 22, 2026, 11:37 AM UTC
The situation remains largely unchanged. Connectivity continues to work as expected for the vast majority of users and our teams continue to monitor the remaining cases closely while working with our infrastructure provider to ensure full stability across all services. A small number of users may still experience intermittent connectivity issues in some edge cases. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.
- monitoring Jul 23, 2026, 08:27 AM UTC
Connectivity has been restored across the affected services, and we are no longer seeing general active customer impact. The measures implemented to stabilize traffic remain in place, and our teams will continue monitoring service performance closely while working with our infrastructure provider on longer-term improvements. We consider this incident resolved. Should any related connectivity issues reappear, we will investigate them promptly and provide a new update as appropriate. Thank you for your patience and understanding.
- resolved Jul 30, 2026, 10:21 AM UTC
We have not received any further reports of connectivity issues, and our monitoring indicates that the services remain stable. The issue was traced to parts of external network paths used by some providers/ISP that were blocking the routing from reaching our services. Temporary routing measures remain in place to avoid the affected paths and have restored normal connectivity for impacted users. A permanent resolution depends on the relevant external infrastructure providers addressing the underlying network issues. We'll continue monitoring the situation and maintain the current mitigation while necessary. As there is no ongoing customer impact, we are closing this incident. Should connectivity issues reappear, we will investigate them promptly and publish a new update.
Minor July 6, 2026 Issues with logging to the editor 1h 48m Editor
Started Jul 06, 2026, 01:40 PM UTC· resolved Jul 06, 2026, 03:28 PM UTC
- investigating Jul 06, 2026, 01:40 PM UTC
We are currently investigating some issues with logging into the editor.
- monitoring Jul 06, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 03:28 PM UTC
There was a DDoS that has been mitigated and the incident has been resolved.
Minor July 1, 2026 Possible connection issue 7h 42m Editor
Started Jul 01, 2026, 06:25 AM UTC· resolved Jul 01, 2026, 02:08 PM UTC
- investigating Jul 01, 2026, 06:25 AM UTC
We are currently investigating some issues with some customers not able to login into the editor.
- monitoring Jul 01, 2026, 12:22 PM UTC
We are currently monitoring the status of our infrastructure.
- resolved Jul 01, 2026, 02:08 PM UTC
The incident has been resolved.
Minor June 14, 2026 Issues with email login 3h 21m Third Party Products
Started Jun 14, 2026, 12:28 PM UTC· resolved Jun 14, 2026, 03:50 PM UTC
- investigating Jun 14, 2026, 12:28 PM UTC
Our email provider is investigating some issues with the webmail.
- monitoring Jun 14, 2026, 02:37 PM UTC
The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.
- resolved Jun 14, 2026, 03:50 PM UTC
The incident has been resolved.
Minor June 12, 2026 Degraded performance with the platform 2d 22h Website, Editor
Started Jun 12, 2026, 11:51 AM UTC· resolved Jun 15, 2026, 10:21 AM UTC
- identified Jun 12, 2026, 11:51 AM UTC
We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.
- monitoring Jun 12, 2026, 01:31 PM UTC
We are currently monitoring the status.
- resolved Jun 15, 2026, 10:21 AM UTC
The traffic is stable and we are resolving the incident.
Minor March 10, 2026 Issues with our email provider 2h 7m Third Party Products
Started Mar 10, 2026, 03:34 PM UTC· resolved Mar 10, 2026, 05:41 PM UTC
- investigating Mar 10, 2026, 03:34 PM UTC
Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/
- resolved Mar 10, 2026, 05:41 PM UTC
The issue has been resolved.
Major December 18, 2025 Issues with how sites are displayed 1h 15m Website
Started Dec 18, 2025, 02:08 PM UTC· resolved Dec 18, 2025, 03:23 PM UTC
- investigating Dec 18, 2025, 02:08 PM UTC
We are currently investigating an issue with how sites are displayed.
- identified Dec 18, 2025, 02:33 PM UTC
We believe we've located the issue and will be releasing a fix shortly.
- resolved Dec 18, 2025, 03:23 PM UTC
A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly
Minor November 26, 2025 Issues to access to newly created sites and add SSL 6d 1h Editor
Started Nov 26, 2025, 07:35 AM UTC· resolved Dec 02, 2025, 09:00 AM UTC
- investigating Nov 26, 2025, 07:35 AM UTC
We are currently investigating some issues to access to newly created sites and to add SSL to a domain.
- monitoring Nov 26, 2025, 03:03 PM UTC
Some fix has been put in place but we are still monitoring.
- resolved Dec 02, 2025, 09:00 AM UTC
The incident has been resolved.
Minor November 25, 2025 Issues with accessing to new sites and adding SSL 2h 35m Editor
Started Nov 25, 2025, 08:56 AM UTC· resolved Nov 25, 2025, 11:32 AM UTC
- investigating Nov 25, 2025, 08:56 AM UTC
We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.
- resolved Nov 25, 2025, 11:32 AM UTC
The issue has been resolved
Minor November 18, 2025 Possible issues with maps due to Cloudflare global network issue 16h 27m Maps
Started Nov 18, 2025, 02:49 PM UTC· resolved Nov 19, 2025, 07:16 AM UTC
- investigating Nov 18, 2025, 02:49 PM UTC
You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 07:16 PM UTC
Cloudflare services are currently operating normally.
- resolved Nov 19, 2025, 07:16 AM UTC
This incident has been resolved.
Minor October 31, 2025 Issues with accessing new sites 1h 22m Editor
Started Oct 31, 2025, 10:12 AM UTC· resolved Oct 31, 2025, 11:34 AM UTC
- investigating Oct 31, 2025, 10:12 AM UTC
We are currently investigating some issues with accessing to newly created sites.
- monitoring Oct 31, 2025, 10:36 AM UTC
A fix has been implemented and new sites are accessible now. We will keep monitoring.
- resolved Oct 31, 2025, 11:34 AM UTC
The issue has been resolved.
Minor October 22, 2025 Degraded performance with Ecwid Ecommerce 3h 34m Third Party Products
Started Oct 22, 2025, 09:38 AM UTC· resolved Oct 22, 2025, 01:12 PM UTC
- investigating Oct 22, 2025, 09:38 AM UTC
Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.
- investigating Oct 22, 2025, 01:11 PM UTC
The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/
- resolved Oct 22, 2025, 01:12 PM UTC
This incident has been resolved.
Minor May 8, 2025 Issues with Ecwid Ecommerce 2h 11m Third Party Products
Started May 08, 2025, 12:28 PM UTC· resolved May 08, 2025, 02:40 PM UTC
- investigating May 08, 2025, 12:28 PM UTC
Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.
- resolved May 08, 2025, 02:40 PM UTC
The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.
Minor March 3, 2025 RAI longer response time 1h 50m RAI
Started Mar 03, 2025, 08:44 AM UTC· resolved Mar 03, 2025, 10:35 AM UTC
- investigating Mar 03, 2025, 08:44 AM UTC
We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.
- resolved Mar 03, 2025, 10:35 AM UTC
The issue with RAI login has been resolved and the response time is back to normal.
Minor December 17, 2024 Some users might experience 429 errors when visiting the sites 1h 39m Website
Started Dec 17, 2024, 10:38 AM UTC· resolved Dec 17, 2024, 12:18 PM UTC
- investigating Dec 17, 2024, 10:38 AM UTC
We are currently investigating an issue with 429 errors some users might experience when visiting a site.
- resolved Dec 17, 2024, 12:18 PM UTC
We are monitoring the traffic and we don't see anything concerning at the moment.