Mono Solutions Outage History

Started Oct 21, 2026, 12:42 PM UTC· resolved Oct 23, 2026, 01:29 PM UTC

1. investigating Oct 21, 2026, 12:42 PM UTC

   We are currently investigating and following the updated on the critical exploits exposed today. More info to come.

2. investigating Oct 21, 2026, 01:18 PM UTC

   Security advisory: critical vulnerabilities CVE-2026-109618 and CVE-2026-109619 To all our clients, A few hours ago, we became aware of two vulnerabilities, CVE-2026-109618 and CVE-2026-109619. Both have a CVSS score of 9.2, which is rated Critical, and may allow unauthenticated remote code execution. We have moved all available resources from other projects to address this risk. They will stay on this work until we are confident the risk has been mitigated. The details of the vulnerabilities have not been published yet. The PHP Foundation has said it will release a fix at or before 16:00 CEST (UTC+2) today. When the fix is released, the details of the vulnerabilities will become public too. We are following the situation closely so we can close any remaining gaps as soon as those details are known. We are already putting additional protective measures in place. We do not currently think it is necessary to shut down all services. As a precaution, however, we are making the following change: - Customers Application, which handles form uploads on websites, will be temporarily shut down. While it is offline, you may have problems with: - retrieving files that were uploaded through forms - submitting forms that include file uploads - accessing password-protected pages We will post updates here as soon as we know more. Christopher Lassen CTO, Mono Solutions

3. investigating Oct 21, 2026, 03:35 PM UTC

   For the sake of security our updates here will be deliberately vague. We have completed all of the recommended mitigations for both vulnerabilities across our hosting platform, and all affected services have been restarted. We will now look at the patch rollout for the remaining PHP versions on our platform, where publicly available. Specific tools working with our PHP applications, makes our system an unlikely candidate for an attack with the current information we have. We have no evidence that these vulnerabilities have been exploited on our platform. No action is needed from customers at this time. Expect further updates here as we continue the investigation. Christopher Lassen CTO, Mono Solutions

4. investigating Oct 21, 2026, 03:41 PM UTC

   We are continuing to investigate this issue.

5. investigating Oct 22, 2026, 06:13 AM UTC

   We are continuing our work across our platform and want to give you an update on our progress. Like many providers, we are seeing increased automated scanning activity targeting the recently disclosed PHP vulnerabilities. We have found no evidence of unauthorised access to our systems. Since our last update, we have introduced additional security measures at the edge of our network, and added further monitoring and automated protections on our servers. We are rolling out the remaining fixes in stages and verifying each step carefully, to keep our services stable while doing so. We will keep this incident open until that work is complete, and we will post another update as we make progress. Thank you for your patience. Christopher Lassen CTO, Mono Solutions

6. investigating Oct 22, 2026, 01:29 PM UTC

   We've successfully patched relevant services on our site servers (the ones responsible for rendering and running your clients sites) - we are right now in the process of testing this thoroughly and in not too long we should be able to turn back on Form functionality on all websites - we'll be sure to post here as soon as this is live. We are aware there may be some limitations to some of our API's, these should also be fixed as we start rolling out this change to all other servers. Again we thank you for your patience. Christopher Lassen CTO @ Mono Solutions

7. monitoring Oct 23, 2026, 09:40 AM UTC

   We've now hotfixed our servers removing at least the following issues you may experience: Form Uploads should now work on all sites File Manager within the editor should now work on all sites Allow me to clarify the wording "hotfix". We are currently releasing stable versions of our servers with all the fixes that our team has been working on - as this takes some time we've made the changes directly on the servers to enable functionality you've been without the last two days immediately. You should not experience any problems with this, but if you do please reach out to our support team who we in development are in close contact with. You may still experience some trouble with interacting directly with our API's this will be addressed after this initial release. Christopher Lassen CTO, Mono Solutions

8. resolved Oct 23, 2026, 01:29 PM UTC

   Hi, We now consider this incident resolved. We've now run all of our deployment tests up against our US setup and everything is working as expected - while everything not deployed is still hot fixed, we will start rolling out deploys on all servers now - we don't expect this to cause any noteworthy downtime for you. We thank you for your patience during these past days, and I would like to personally thank our amazing development and support team who has been working night and day to have this solved. Starting next week we will be creating a Post Mortem which will be shared with those of you who wish to receive it - your partner development manager will contact you when it's ready. Christopher Lassen CTO, Mono Solutions

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Started Oct 13, 2026, 01:28 PM UTC· resolved Oct 13, 2026, 03:19 PM UTC

1. investigating Oct 13, 2026, 01:28 PM UTC

   We are currently investigating this issue.

2. resolved Oct 13, 2026, 03:19 PM UTC

   The issue with RAI has been resolved.

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Started Sep 30, 2026, 08:12 AM UTC· resolved Sep 30, 2026, 11:49 AM UTC

1. investigating Sep 30, 2026, 08:12 AM UTC

   Our email provider is currently investigating an issue with Webmail, IMAP, and POP services at this time. https://www.opensrsstatus.com/

2. investigating Sep 30, 2026, 11:18 AM UTC

   The issue affecting Webmail, IMAP, and POP services has now been resolved according to our email provider. Email services should be operating normally again.

3. resolved Sep 30, 2026, 11:49 AM UTC

   Resolving Incident, issues has been remedied by our Email Provider

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Started Aug 06, 2026, 12:30 PM UTC· resolved Aug 06, 2026, 03:59 PM UTC

1. investigating Aug 06, 2026, 12:30 PM UTC

   We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."

2. monitoring Aug 06, 2026, 02:25 PM UTC

   Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."

3. resolved Aug 06, 2026, 03:59 PM UTC

   The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.

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Started Aug 06, 2026, 10:41 AM UTC· resolved Aug 06, 2026, 11:32 AM UTC

1. investigating Aug 06, 2026, 10:41 AM UTC

   Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. resolved Aug 06, 2026, 11:32 AM UTC

   The Login issues with Cluster B have now been corrected and the incident is resolved.

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Started Jul 13, 2026, 01:32 PM UTC· resolved Jul 30, 2026, 10:21 AM UTC

1. investigating Jul 13, 2026, 01:32 PM UTC

   We are investigating an issue affecting connectivity for a subset of users. We are working with our infrastructure provider to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.

2. monitoring Jul 14, 2026, 08:48 AM UTC

   We are continuing to work with our infrastructure provider to resolve the underlying issue. To minimize disruption, some accounts have been temporarily routed to alternative infrastructure while we work toward a permanent resolution. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.

3. monitoring Jul 15, 2026, 10:38 AM UTC

   We continue to work closely with our infrastructure provider to resolve the underlying connectivity issue. While temporary routing changes remain in place to reduce the impact, some customers may still experience intermittent connectivity issues. Our teams are actively monitoring the situation and will provide another update as soon as we have new information or the issue has been fully resolved. Thank you for your continued patience and understanding.

4. monitoring Jul 16, 2026, 11:15 AM UTC

   The situation has improved, and we are seeing increased stability across the affected services. Our teams continue to work closely with our infrastructure provider to monitor the remaining connectivity issues and ensure a full resolution. While the impact has been reduced, some customers may still experience intermittent connectivity issues. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your continued patience and understanding.

5. monitoring Jul 17, 2026, 11:47 AM UTC

   The situation has improved significantly, and connectivity has been restored for the vast majority of customers and users. Our teams continue to monitor the remaining edge cases and are working closely with our infrastructure provider to ensure full stability across all services. While the impact has been greatly reduced, some users may still experience intermittent connectivity issues in isolated cases. We will continue monitoring the situation closely and provide further updates as more information becomes available. Thank you for your continued patience and understanding.

6. monitoring Jul 22, 2026, 11:37 AM UTC

   The situation remains largely unchanged. Connectivity continues to work as expected for the vast majority of users and our teams continue to monitor the remaining cases closely while working with our infrastructure provider to ensure full stability across all services. A small number of users may still experience intermittent connectivity issues in some edge cases. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.

7. monitoring Jul 23, 2026, 08:27 AM UTC

   Connectivity has been restored across the affected services, and we are no longer seeing general active customer impact. The measures implemented to stabilize traffic remain in place, and our teams will continue monitoring service performance closely while working with our infrastructure provider on longer-term improvements. We consider this incident resolved. Should any related connectivity issues reappear, we will investigate them promptly and provide a new update as appropriate. Thank you for your patience and understanding.

8. resolved Jul 30, 2026, 10:21 AM UTC

   We have not received any further reports of connectivity issues, and our monitoring indicates that the services remain stable. The issue was traced to parts of external network paths used by some providers/ISP that were blocking the routing from reaching our services. Temporary routing measures remain in place to avoid the affected paths and have restored normal connectivity for impacted users. A permanent resolution depends on the relevant external infrastructure providers addressing the underlying network issues. We'll continue monitoring the situation and maintain the current mitigation while necessary. As there is no ongoing customer impact, we are closing this incident. Should connectivity issues reappear, we will investigate them promptly and publish a new update.

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Started Jul 06, 2026, 01:40 PM UTC· resolved Jul 06, 2026, 03:28 PM UTC

1. investigating Jul 06, 2026, 01:40 PM UTC

   We are currently investigating some issues with logging into the editor.

2. monitoring Jul 06, 2026, 02:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 06, 2026, 03:28 PM UTC

   There was a DDoS that has been mitigated and the incident has been resolved.

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Started Jul 01, 2026, 06:25 AM UTC· resolved Jul 01, 2026, 02:08 PM UTC

1. investigating Jul 01, 2026, 06:25 AM UTC

   We are currently investigating some issues with some customers not able to login into the editor.

2. monitoring Jul 01, 2026, 12:22 PM UTC

   We are currently monitoring the status of our infrastructure.

3. resolved Jul 01, 2026, 02:08 PM UTC

   The incident has been resolved.

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Started Jun 14, 2026, 12:28 PM UTC· resolved Jun 14, 2026, 03:50 PM UTC

1. investigating Jun 14, 2026, 12:28 PM UTC

   Our email provider is investigating some issues with the webmail.

2. monitoring Jun 14, 2026, 02:37 PM UTC

   The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.

3. resolved Jun 14, 2026, 03:50 PM UTC

   The incident has been resolved.

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Started Jun 12, 2026, 11:51 AM UTC· resolved Jun 15, 2026, 10:21 AM UTC

1. identified Jun 12, 2026, 11:51 AM UTC

   We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.

2. monitoring Jun 12, 2026, 01:31 PM UTC

   We are currently monitoring the status.

3. resolved Jun 15, 2026, 10:21 AM UTC

   The traffic is stable and we are resolving the incident.

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Started Mar 10, 2026, 03:34 PM UTC· resolved Mar 10, 2026, 05:41 PM UTC

1. investigating Mar 10, 2026, 03:34 PM UTC

   Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/

2. resolved Mar 10, 2026, 05:41 PM UTC

   The issue has been resolved.

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Started Dec 18, 2025, 02:08 PM UTC· resolved Dec 18, 2025, 03:23 PM UTC

1. investigating Dec 18, 2025, 02:08 PM UTC

   We are currently investigating an issue with how sites are displayed.

2. identified Dec 18, 2025, 02:33 PM UTC

   We believe we've located the issue and will be releasing a fix shortly.

3. resolved Dec 18, 2025, 03:23 PM UTC

   A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly

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Started Nov 26, 2025, 07:35 AM UTC· resolved Dec 02, 2025, 09:00 AM UTC

1. investigating Nov 26, 2025, 07:35 AM UTC

   We are currently investigating some issues to access to newly created sites and to add SSL to a domain.

2. monitoring Nov 26, 2025, 03:03 PM UTC

   Some fix has been put in place but we are still monitoring.

3. resolved Dec 02, 2025, 09:00 AM UTC

   The incident has been resolved.

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Started Nov 25, 2025, 08:56 AM UTC· resolved Nov 25, 2025, 11:32 AM UTC

1. investigating Nov 25, 2025, 08:56 AM UTC

   We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.

2. resolved Nov 25, 2025, 11:32 AM UTC

   The issue has been resolved

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Started Nov 18, 2025, 02:49 PM UTC· resolved Nov 19, 2025, 07:16 AM UTC

1. investigating Nov 18, 2025, 02:49 PM UTC

   You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/

2. monitoring Nov 18, 2025, 07:16 PM UTC

   Cloudflare services are currently operating normally.

3. resolved Nov 19, 2025, 07:16 AM UTC

   This incident has been resolved.

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Started Oct 31, 2025, 10:12 AM UTC· resolved Oct 31, 2025, 11:34 AM UTC

1. investigating Oct 31, 2025, 10:12 AM UTC

   We are currently investigating some issues with accessing to newly created sites.

2. monitoring Oct 31, 2025, 10:36 AM UTC

   A fix has been implemented and new sites are accessible now. We will keep monitoring.

3. resolved Oct 31, 2025, 11:34 AM UTC

   The issue has been resolved.

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Started Oct 22, 2025, 09:38 AM UTC· resolved Oct 22, 2025, 01:12 PM UTC

1. investigating Oct 22, 2025, 09:38 AM UTC

   Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.

2. investigating Oct 22, 2025, 01:11 PM UTC

   The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/

3. resolved Oct 22, 2025, 01:12 PM UTC

   This incident has been resolved.

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Started May 08, 2025, 12:28 PM UTC· resolved May 08, 2025, 02:40 PM UTC

1. investigating May 08, 2025, 12:28 PM UTC

   Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.

2. resolved May 08, 2025, 02:40 PM UTC

   The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.

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Started Mar 03, 2025, 08:44 AM UTC· resolved Mar 03, 2025, 10:35 AM UTC

1. investigating Mar 03, 2025, 08:44 AM UTC

   We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.

2. resolved Mar 03, 2025, 10:35 AM UTC

   The issue with RAI login has been resolved and the response time is back to normal.

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Started Dec 17, 2024, 10:38 AM UTC· resolved Dec 17, 2024, 12:18 PM UTC

1. investigating Dec 17, 2024, 10:38 AM UTC

   We are currently investigating an issue with 429 errors some users might experience when visiting a site.

2. resolved Dec 17, 2024, 12:18 PM UTC

   We are monitoring the traffic and we don't see anything concerning at the moment.

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