pingoru pingoru Monkey Tree Hosting had 8 outages in the last 2 years totaling 65h 44m of downtime, averaging 0.3 incidents per month.
There were 8 Monkey Tree Hosting outages since February 24, 2025 totaling 65h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating this incident..
A subset of servers have been affected by a DOS, and have been shutdown to prevent a larger issue..
Each affected host has been isolated, to avoid network congestion. .
This incident has been resolved..
Our Monitoring Platforms have alerted to a full service outage of our MTH-1 Datacenter..
Engineers are due on-site by 3am to investigate..
A Power Feed fault has been identified. Remedial works are underway, whilst Emergency Electricians are due by 5am..
We implemented a fix and are currently monitoring the result..
We are seeing the majority of services now responding..
A small subset of services are still affected, and remedial works are underway..
Shared Hosting services are now fully resolved..
Our monitoring has shown catastrophic failure of one of our Shared Hosting nodes. Emergency migration is automatically taking place to fail-over websites to our active Shared Hosting nodes..
A restore is in progress as of 12:00.
A status update will be posted at 17:00 confirming restore progress..
Account restorations are ongoing. Further updates will continue to be posted when they are available..
This incident has been resolved and all services have been restored..
We are currently investigating this incident..
The Network Connection is intermittent and we are experiencing 50% packet loss..
MTH Engineers are working to resolve this. Whilst also raising with upstream providers..
Openreach Network engineers have been engaged for a site-visit.
We implemented a fix and are currently monitoring the result..
This incident has been resolved..
Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly..
Please see the below update from Cloudlare: > We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts..
CloudFlare are continuing working on restoring service for application services customers..
CloudFlare have deployed a change which has restored dashboard services. We are still working to remediate broad application services impact.
CloudFlare confirms a fix has been implemented, and they believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal..
Microsoft are investigating reports of an issue in which users may be unable to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services. We're reviewing dependent service pathways to identify our initial investigating actions. Next update by 12:00.
Microsoft have posted: "We're looking at diagnostic data to isolate the cause of the issue. Currently our investigation is focussed on the load balancing infrastructure.".
Please find the latest update below: > We've identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 admin portals leading to wider impact. We're reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies..
Please find the latest quick update from Microsoft below: > We identified a loss of capacity within the Azure Front Door (AFD) service causing impact to the Microsoft 365 service. We're restoring the service by bringing the AFD instances back online. Current telemetry shows signs of recovery, and we’re closely monitoring the service to ensure full restoration. .
Users may be unable to access their cloud PCs via the Windows app web client..
Please find the below update: > We've restored approximately 98% of the AFD service. We’re actively monitoring telemetry to confirm full recovery. In parallel, we’re initiating failover for the Microsoft 365 Portal service to accelerate the restoration process..
The failover of the Microsoft 365 portal service is complete, and we've validated that the service has fully recovered. Some of the affected users have also confirmed resolution..
Hi there, We have been alerted to a Server Node Failure. Services are failing over as expected and will be back online within 15-20 minutes. Apologies for any inconvenience caused..
Note that we are aware of issues with the Virgin Media network at the present time causing issues for some customers of their services. Note that these issues are outside of the control of Monkey Tree Hosting. Customers are advised to contact Virgin Media for updates. [downdetector.co.uk/status/virgin-media](https://downdetector.co.uk/status/virgin-media/).
This appears to be resolved now. Please contact Virgin Media if you require further information..