Monkey Tree Hosting incident

MTH-DC1 Network Connectivity issues

Minor Resolved View vendor source →

Monkey Tree Hosting experienced a minor incident on November 20, 2025, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 09:52 AM UTC
Resolved
Nov 20, 2025, 03:30 PM UTC
Duration
5h 37m
Detected by Pingoru
Nov 20, 2025, 09:52 AM UTC

Update timeline

  1. investigating Nov 20, 2025, 09:52 AM UTC

    We are currently investigating this incident..

  2. investigating Nov 20, 2025, 10:35 AM UTC

    The Network Connection is intermittent and we are experiencing 50% packet loss..

  3. identified Nov 20, 2025, 12:38 PM UTC

    MTH Engineers are working to resolve this. Whilst also raising with upstream providers..

  4. identified Nov 20, 2025, 02:03 PM UTC

    Openreach Network engineers have been engaged for a site-visit.

  5. monitoring Nov 20, 2025, 02:30 PM UTC

    We implemented a fix and are currently monitoring the result..

  6. resolved Nov 20, 2025, 03:30 PM UTC

    This incident has been resolved..