Monkey Tree Hosting incident

Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services

Minor Resolved View vendor source →

Monkey Tree Hosting experienced a minor incident on October 9, 2025, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:08 AM UTC
Resolved
Oct 09, 2025, 11:35 AM UTC
Duration
2h 26m
Detected by Pingoru
Oct 09, 2025, 09:08 AM UTC

Update timeline

  1. investigating Oct 09, 2025, 09:08 AM UTC

    Microsoft are investigating reports of an issue in which users may be unable to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services. We're reviewing dependent service pathways to identify our initial investigating actions. Next update by 12:00.

  2. investigating Oct 09, 2025, 09:39 AM UTC

    Microsoft have posted: "We're looking at diagnostic data to isolate the cause of the issue. Currently our investigation is focussed on the load balancing infrastructure.".

  3. identified Oct 09, 2025, 10:15 AM UTC

    Please find the latest update below: > We've identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 admin portals leading to wider impact. We're reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies..

  4. monitoring Oct 09, 2025, 10:51 AM UTC

    Please find the latest quick update from Microsoft below: > We identified a loss of capacity within the Azure Front Door (AFD) service causing impact to the Microsoft 365 service. We're restoring the service by bringing the AFD instances back online. Current telemetry shows signs of recovery, and we’re closely monitoring the service to ensure full restoration. .

  5. identified Oct 09, 2025, 10:57 AM UTC

    Users may be unable to access their cloud PCs via the Windows app web client..

  6. monitoring Oct 09, 2025, 11:30 AM UTC

    Please find the below update: > We've restored approximately 98% of the AFD service. We’re actively monitoring telemetry to confirm full recovery. In parallel, we’re initiating failover for the Microsoft 365 Portal service to accelerate the restoration process..

  7. resolved Oct 09, 2025, 11:35 AM UTC

    The failover of the Microsoft 365 portal service is complete, and we've validated that the service has fully recovered. Some of the affected users have also confirmed resolution..