MongoDB Outage History

We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page. As a workaround, Project Owners are still able to view metrics. This affects both Atlas and Atlas for Government environments. Cluster health is unaffected.

We are experiencing elevated capacity errors on Azure regions eastus, eastus2, germanywestcentral, westus2 and more. Azure cluster instance tier modifications and cluster creation may experiencing delays due to this issue. We are working on a mitigation to help alleviate the situation

We've engaged with the Azure support team to assist with the capacity constrained regions.

We are still implementing an overall fleet-wide mitigation. In the meantime, we are working with our support team to apply case-by-case mitigations to unblock customers. These interim solutions may restore service but are not permanent fixes and may have some operational constraints. The next update will happen at 12pm UTC

We've seen capacity improve in germanywestcentral and have applied mitigations for eastus2. We're still actively working on the a fleet-wide mitigation and expect to deploy today

We've implemented a code mitigation and are testing the change before deploying to production

We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely. Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances. Users can check the Atlas web UI for current metrics values. Cluster health is unaffected.

We have identified an issue for MongoDB Atlas Streams metrics being reported to Datadog. In particular, Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. This may cause metrics to not be received by Datadog in a timely manner or missed entirely. Affected users may see gaps in their metric data in Datadog and this may cause alerting in some circumstances. Users can check the Atlas web UI for current metrics values. Cluster health is unaffected.

We are continuing to debug an issue for MongoDB Atlas Streams metrics being reported to Datadog. Atlas Streams metrics have been delayed since approximately 15:20 UTC on 26 August 2025. We are working hard on restoring these metrics and will continue to make status updates.

We have stabilized the system and are working through a backlog of MongoDB Atlas Streams metrics for Datadog. We will move to monitoring once we have worked through the entire backlog.

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed. Existing connections and cluster health is unaffected.

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas since approximately August 19, 2025. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed. Existing connections and cluster health is unaffected.

We've identified the issue causing some AWS us-east-1 free tier M0 clusters to be in a degraded state. The team is working on a fix.

We continue to work on a fix for impacted M0 clusters.

We continue to work on a fix for the impacted M0 clusters. No additional AWS us-east-1 M0 clusters have been impacted since the original post.