MongoDB incident

MongoDB Atlas: Cluster metrics page not visible to Read Only users

Minor Resolved View vendor source →

MongoDB experienced a minor incident on August 28, 2025 affecting MongoDB Cloud and MongoDB Atlas for Government, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 02:50 PM UTC
Resolved
Aug 28, 2025, 05:04 PM UTC
Duration
2h 13m
Detected by Pingoru
Aug 28, 2025, 02:50 PM UTC

Affected components

MongoDB CloudMongoDB Atlas for Government

Update timeline

  1. identified Aug 28, 2025, 02:50 PM UTC

    We have identified an issue where Atlas users with either Organization, Project Read Only, or Observability Viewer permissions may be unable to view any cluster metrics pages. Affected users will see a 404 error page. As a workaround, Project Owners are still able to view metrics. This affects both Atlas and Atlas for Government environments. Cluster health is unaffected.

  2. monitoring Aug 28, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results in Atlas. Atlas for Government is still affected, but assuming the fix is successful, we will roll it out to Atlas for Government shortly.

  3. resolved Aug 28, 2025, 05:04 PM UTC

    This incident has been resolved.