MongoDB incident

Atlas Azure cluster new snapshot creation failure (EUROPE_WEST)

Major Resolved View vendor source →

MongoDB experienced a major incident on August 21, 2025 affecting MongoDB Cloud, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 12:03 AM UTC
Resolved
Aug 21, 2025, 12:35 AM UTC
Duration
31m
Detected by Pingoru
Aug 21, 2025, 12:03 AM UTC

Affected components

MongoDB Cloud

Update timeline

  1. investigating Aug 21, 2025, 12:03 AM UTC

    We're investigating an issue impacting Atlas Azure cluster snapshot creation (EUROPE_WEST region only). This only affects new snapshot creation. Existing snapshots are not affected.

  2. resolved Aug 21, 2025, 12:35 AM UTC

    This incident has been resolved.