Momentus experienced a minor incident on October 17, 2024 affecting Momentus Elite, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2024, 02:54 PM UTC
We have identified an issue within Momentus Elite where some customers are experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output in the EMEA and APAC regions. We are actively working on a resolution to this issue and will continue to provide updates until the issue has been resolved. We appreciate your patience. The application is fully operational outside of the documents that are rendered in PDF formats.
- monitoring Oct 17, 2024, 04:07 PM UTC
EMEA and APAC regions We have pushed out a fix for the issue within Momentus Elite where some customers are experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output. The PDF rendering output has returned to normal expected behavior at this time. We will continue to closely monitor the situation over the few hours and resolve this issue barring no complications reoccur. We appreciate your patience and apologize for the disruption to service to your team. The Momentus Elite application remains fully operational and if you experience any issues please reach out to Support. https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17379509799319-How-do-I-contact-the-Momentus-Elite-Support-Team
- resolved Oct 17, 2024, 05:01 PM UTC
APAC and EMEA regions: We have resolved an issue within Momentus Elite where some customers were experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output. The PDF rendering output has returned to normal expected behavior at this time. We appreciate your patience and apologize for any disruption to service your team may have experienced. The Momentus Elite application remains fully operational and if you experience any issues please reach out to Support. https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17379509799319-How-do-I-contact-the-Momentus-Elite-Support-Team