MoEngage incident

[Dashboard-03] Dashboard services are down

Major Resolved View vendor source →

MoEngage experienced a major incident on August 25, 2025 affecting One-time & Periodic Campaigns - Mobile Push & Web Push and One-time & Periodic Campaigns - Email and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 06:56 AM UTC
Resolved
Aug 25, 2025, 08:44 AM UTC
Duration
1h 48m
Detected by Pingoru
Aug 25, 2025, 06:56 AM UTC

Affected components

One-time & Periodic Campaigns - Mobile Push & Web PushOne-time & Periodic Campaigns - EmailOne-time & Periodic Campaigns - SMSDashboard

Update timeline

  1. identified Aug 25, 2025, 06:56 AM UTC

    We have found an issue with one of our core services in DC3 experiencing a minor outage, due to which some of the dependent Analytics, Segmentation and Campaign services got affected. Our team has identified the issue and we are fixing it.

  2. identified Aug 25, 2025, 06:57 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 25, 2025, 07:03 AM UTC

    Campaign sending is affected by an hour, Our team is working on sending the pending campaigns in the next 30-60 minutes.

  4. resolved Aug 25, 2025, 08:44 AM UTC

    All the services are running as expected. We will work on identifying the root cause of the incident and take steps to prevent such kind of incidents in the future.